Job Description

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Job Summary:

Reporting to the Director, Network Services, the Network Analyst/Specialist's primary responsibility is to implement and maintain the provincial research and education network. This role is responsible for assisting in the design and implementation of solutions for complex data network systems, including, evaluating facilities, assessing requirements, and managing system interdependencies. The Network Analyst/Specialist also provides ongoing operational support for the BCNET provincial network and works closely with members to ensure reliable, high-quality data connectivity. All duties are carried out in alignment with BCNET's strategic goals and mission.

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Key Responsibilities and Duties:

Working with the BCNET Director, Network Services and as a member of the network team, provide operational support to ensure the stability and service levels of the BCNET Network Monitors network activity and connectivity, troubleshoots, diagnoses and resolves network problems Assesses network problems and develops solutions and implementation plans for resolutions with vendor equipment or software suppliers and maintains a peer technical expertise liaison with vendors and suppliers Advises and makes recommendations on technical life cycle planning of the BCNET network infrastructure and network services Employs technical expertise and represents BCNET in developing, communicating, and presenting connectivity solutions with members Utilize existing toolsets to perform network installations, troubleshooting and documentation tasks Works independently to see operational projects to completion and works collaboratively with peers and team members to meet objectives Participates in the development of best practices, standards, procedures and quality objectives across the infrastructure and platforms Maintains appropriate professional designations and up-to-date knowledge of current network technology and tools Required to provide after hours on-call support on a rotational basis during which they are required to be available to work on emergency network problems, maintenance, or project activities. Other duties assigned as required.
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Qualifications and Skills:

Must Have

Undergraduate degree in Computer Science, Engineering, or other related discipline Professional, associate, or technical certification such as Cisco CCNP Enterprise or Service Provider, Juniper Internet Associate or Specialist (JNCIA, JNCIS), or other demonstrated equivalent in routing, switching, or network security Minimum 3+ years for Analyst, (5+ years for Specialist) of relevant experience supporting complex enterprise IP LAN/WAN networks, large campus enterprise or service provider networks, network operations and network management Experience in effectively presenting technical solutions to customers Broad knowledge and ability to effectively use and understand all aspects of local and wide area networks, network standards, protocols, network hardware, configuration, network security, and prevailing networking technologies Experience working with and demonstrated depth of knowledge of the following technologies including, but not limited to: Routing and switching (OSPF, BGP, MPLS, HSRP, VRFs, policy routing, ROADM, optical networking), network security (firewalls, IDS/IPS, SSL, VPN, IPSec), traffic engineering (QoS, IP SLA, policing, shaping), packet capture and analysis (Wireshark), network design (IPv6, multicast, virtual networks), and network management systems (SNMP, DNS, DHCP) Excellent problem-solving abilities to effectively resolve multiple and complex technical problems Excellent collaboration skills with clients and suppliers to develop effective and appropriate network solutions Ability to communicate (written and oral) effectively with team members, collaborators, suppliers, and member institutions Ability to work effectively under pressure while juggling multiple tasks and priorities to meet time sensitive deadlines Ability to take initiative and work with limited direction.

Assets

Experience with Multiprotocol Label Switching (MPLS) 1 year of firewall implementation experience (Palo Alto and/or Fortigate preferred). Experience working within the higher education sector is an asset Experience working in a network service-provider environment Experience with automation and scripting in Linux environment and working knowledge of tools such as Python, Ansible, and network APIs in general.

Note:

This posting covers two related roles Analyst and Specialist. The level of appointment will be determined based on the candidate's years of directly relevant experience and demonstrated competencies. Generally, candidates with approximately

3 or more years of experience

will be considered for the Analyst role, and those with

5 or more years of experience

for the Specialist role.

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Benefits and Perks:

Hybrid Work Model: Flexibility to work remotely and in our Downtown Vancouver office. Note: The first two weeks of employment will be in-person at our downtown office location for onboarding and training purposes. Health Benefits: Comprehensive coverage from day one, including extended health, dental, vision, and a wellness allowance. Defined Pension Plan: Secure your future with our defined benefits pension plan. Professional Development: Annual allowance for skill-building and growth opportunities. Paid Time Off: Generous vacation days, personal days, sick days and year-end office closure. Volunteer Day: One paid day annually to support a cause you care about. Inclusive Culture: Supportive workplace with team-building events and activities. Convenient Office Location: Easy access by transit and close to great coffee spots!
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About BCNET:

Who We Are

We are a small dynamic team that loves what we do and thrives on our ability to make a difference for our higher education member community in British Columbia. Our diverse team is passionate, collaborative, responsive and entrepreneurial. We share a desire for learning and working together for the greater good of each other and our members. With a flexible work environment, great benefits and the opportunity to develop your skills, you can put your talent to work and reap the rewards.

What We Do

We are a member-centric services organization that continually engages with our community to provide technology and services that enables excellence in teaching, learning and research. We equip our members with opportunities to work together to learn, explore, evaluate and shape the development of technology, services and procurement solutions that serve their collective interests.

Why We Do It

Our motivation is to enable members with technology and services to support excellence in teaching, learning and research. We aim to enhance the quality of services, drive down costs, maximize efficiencies, empower digital transformation, share knowledge and human and capital resources so that all can benefit.

Equal Employment Opportunity

BCNET is committed to equal employment opportunities for all, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, or any other legally protected status. We welcome applications from everyone and offer reasonable accommodations for individuals with disabilities throughout the hiring process and employment. If you need accommodation during the application process, please reach out to our HR department at HR@bc.net with your specific request. Our team will work with you to ensure you have the support you need to participate fully in our recruitment process.