Job Description

Network Analyst - Infrastructure Services



WCLC is currently hiring for a Network Analyst with a high-level of technical competency, independence and demonstrated experience for our Infrastructure Services department in Winnipeg. The successful candidate will join a team that is responsible for the analysis, design, implementation, maintenance and support of our Gaming and Non-Gaming IT infrastructure. The position participates in technical research and infrastructure projects to further innovations for the IT infrastructure. The position reports to the Supervisor of IT Network Services and participates in an On-Call process that responds to requests from clients and operational alerts according to defined policies.

Key Accountabilities and Responsibilities

Provide tier 2 technical support, coordination, facilitation and troubleshooting of networking issues or requests for WCLC's Gaming and Non-Gaming core IT infrastructure and all telco gateways for Retailer networks and other service providers across member provinces. Implement, maintain and optimize WCLC's wired and wireless networking infrastructure including WCLC's WAN infrastructure. Provision, configure and install networking core and distribution systems and perform corresponding scheduled or out-of-band updates including service packs, hot fixes, firmware and security patches. Monitor networking systems performance, resource utilization and trending for capacity planning and to ensure availability and reliability. Research, analyze and recommend solutions or innovations where possible to implement new or improve existing networking operational processes and procedures. Participate in implementing operational plans and objectives to improve networking service delivery. Work within established Change Management policies to ensure awareness, approval and success of networking changes made to the IT infrastructure. Oversee networking hardware licensing and support contracts. Maintain up-to-date documentation of the WCLC's networking infrastructure including configuration procedures and scripts using applications to store networking diagrams, IP address information, etc. Some overtime and On-Call support is required.

Qualification and Competencies

University Degree in Electrical/Computer/Electronics Engineering and/or Information Technology Diploma or equivalent International Engineering Degree or equivalent combination of education and experience. At least 6 years technical and networking experience managing complex IT environments, primarily networking infrastructure. Cisco CCNP Certification would be beneficial. Proven hands-on networking experience. Experience and knowledge of Cisco Nexus Data Center switches, ASA, Firepower firewalls, IPS, ISR routers, and Catalyst switches are required. Experience and knowledge of Cisco Identity Service Engine is an asset. Experience and knowledge of BigIP F5 is beneficial. Experience and knowledge of Cisco Wireless LAN Controller and Access Points. Experience with VMWare networking. Experience and knowledge of SDWAN and SD Access is an asset. Experience and knowledge of Azure Networking is an asset. Experience with VoIP, Video conference networking. Experience working for a network provider or Telco is an asset. Superior analytical skills. Excellent technical writing skills and attention to detail. Excellent oral communication skills. Strong team player with the ability to communicate effectively with company associates, stakeholders and vendor partners. Legally authorized to work in Canada.

Who we are

You may not be very familiar with WCLC, but you're almost certainly familiar with the products we help bring to players throughout the Prairie Provinces and the North every day; lottery games like LOTTO 6/49, SPORT SELECT, and dozens of instant scratch tickets.



WCLC is the non-profit organization authorized to manage, conduct, and operate lotteries - at retail and online - and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut. We work closely with our provincial partners to bring a first-rate lottery experience to our players and meet their changing needs with new technology and tools.



We know it's our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams who are proud to live and work in our region. We'd love to talk to you about how you fit into that.



We offer a challenging, collaborative work environment, competitive benefits, and a good work-life balance. We'd love to talk to you about how you fit into what we're building.