At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
CDW is looking for an Associate Network Analyst to join its Managed Services NOC team. Your background should have exposure to a variety of technologies including networking, security, virtualization, servers and storage and public cloud. Excellent customer service while solving problems should be a top priority for you. CDW is a fast-paced, entrepreneurial environment so to be successful you'll need to be a pro-active individual, take direction well, communicate succinctly and collaborate effectively.
What you'll do
Support
Troubleshoot and resolve technical issues in a multi-customer NOC environment with 24/7/365 coverage
Work with ticketing and monitoring systems
Technical support areas include: networking, security, virtualization, patching, servers and storage, and public cloud
Collaborate with teams internally and externally
Respond to alerts and action or escalate as require
Coordinate with vendors to troubleshoot, repair, or replace hardware
12-hour Shifts are on a rotating schedule to cover 24/7 operation
Operations
Follow ITIL practices regarding incident, problem and change management
Perform administration on network devices, security appliances, servers, storage, hypervisor, and cloud.
Document and update technical procedures, administrative processes, configuration management database
Patching customer environments
What you need to succeed
Must-have
Bilingual English and French
Experience with ticketing and monitoring systems
Understanding of Windows, Linux, networking, storage, and basic security technology
Ability to complete security clearances
A combination of; technical training from a college or university, equivalent industry experience (1-2 years), or technical certifications from industry vendors (eg CCNA, MCT)
Ability to work in a 12-hour rotating shift environment
At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.
Salary range : $74,500 - $95,460
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.