Job Description

Why CompuCom? (Overview):
As a Capability Center Architect (Network & Security Architect), you will work in a Network Architect role with Capability Center product managers, solution architects, Delivery Center Subject Matter Experts (SMEs), business stakeholders, account teams, sales, developers, vendors, and partners to research, identify, design, deploy and maintain Hybrid Cloud network infrastructure supporting product management and services research and development for Managed Infrastructure and Cloud services for a variety of platforms at CompuCom.
Qualified candidates will demonstrate experience in systems design, application development, support, deployment, operations, monitoring and maintainability across both on-premises data center and cloud environments. You will follow industry best practices and guidelines to architect, design, document, deploy, and maintain a broad array of Hybrid Cloud-based technologies and supporting services with a focus on Network and Security Architecture, Infrastructure as a Code CI/CD pipeline, development of the automation code and templates in Ansible, Terraform, Python, Linux, and Windows shell (such as bash and PowerShell), and other development toolsets, vendor specific APIs and cloud automation frameworks.
The Capability Center Architect must be proficient in traditional Data Center technologies such as Network, Security as well as a broad array of private, public and hybrid cloud-based services, and DevOps best practices. As a Subject Matter Expert responsible for CompuCom Hybrid Cloud Network and Security Architecture development, you will work in conjunction with fellow developers and operations members to come to the best possible solution to meet application and services SLO, SLA, and SLI as defined by the business. The Capability Center Architect works with delivery centers SMEs to define, deploy, integrate, support, document and maintain CompuCom Managed Service Provider (MSP) tools and applications to increase efficiency, eliminate downtime, optimize costs, and maintain performance at scale for CompuCom services. What We Need & What You'll Do (Responsibilities):
1. Support the Planning, Creation, Design, and Enablement of services that
support emerging and existing technologies. The Senior Architect will
support the Senior Principle and Principle Architect in the design of the
end to end journey of a service or solution.
Strategic:

• Provide market, sector and competitor insight
• Integrate our 5C culture and values into everything we do
• Member of senior management team responsible for achieving long term

goals

• Promote knowledge sharing, good practice, industry/client information,

lessons learned
Methodology/Innovation:

• Scope out and kick off projects and provide support for project team
• Design and innovate processes, standardization, efficiencies, streamline toolkit
• Support the Capability Center to implement new techniques and

methodologies

• Direct and challenge seniors on methodologies and innovation

Project Delivery:

• Lead designer on high profile/high value projects
• Manage project deliverables – quality, budget control, time
• Deliver client expectations/satisfaction - liaison, objectives, extend scope, opportunities
• Manage project evaluation – debrief, lessons learned
• Identify and create case studies – measurable success stories

2. Support the Senior Principle and Principle Architect in the improvement of existing services and solutions.
Strategic:

• Provide market, sector and competitor insight
• Integrate our 5C culture and values into everything we do
• Member of senior management team responsible for achieving long term

goals

• Promote knowledge sharing, good practice, industry/client information,

lessons learned
Methodology/Innovation:

• Scope out and kick off projects and provide support for project team
• Design and innovate processes, standardization, efficiencies, streamline

toolkit

• Support the Capability Center to implement new techniques and

methodologies

• Direct and challenge seniors on methodologies and innovation

Project Delivery:

• Lead designer on high profile/high value projects
• Manage project deliverables – quality, budget control, time
• Deliver client expectations/satisfaction - liaison, objectives, extend scope, opportunities
• Manage project evaluation – debrief, lessons learned
• Identify and create case studies – measurable success stories

3. With assistance from the Senior Principle and Principle Architect, design implementable and customer compelling steady state solutions which address client business problems and accurately reflect CompuCom’s cost to deliver the services and also meet all requirements, including SLAs, KPIs, and OLAs. Work with Solution Director to manage the end-to-end solution strategy. Deliverables include completed cost estimates, presentations (prepare, and contribute to, and/or deliver), and SOWs (contribute to).
Work collaboratively with clients, third party advisors, sales, other solution team members, and delivery SMEs to ensure the solutions meet client requirements and are approved. Communicate developed solution and associated costs to various stakeholders from engineers up to internal Directors.
Assist with client orals, create and deliver or coordinate client demos,
participate in pursuit team kickoff meetings, attend Solution Services team meetings, follow administrative processes, and participate in internal team projects. Responsible for engaging with appropriate delivery subject matter experts. Participate in creating and/or updating solution document templates, presentations, solution descriptions, cost estimates, SOWs, and related deliverables. Update Capability Center-owned information within SalesForce. Participate in creation of technical and operational responses and solution content for RFPs. Responsible for written Technical Solution Document (TSD) as required per customer response documents.
4. Develops and executes implementation project plans to build services successfully. Working closely with the customer and delivery teams to gather the necessary information, perform data analysis, design and build the tools, create documentation, execute staffing activities, and develop other constructs to prepare to deliver the services.
Engages appropriate resources internally, externally, and with the client within the disciplines to perform implementation tasks during a transition.
Maintains close relationships with the discipline(s) to stay in sync on processes, requirements, reporting and documentation needs for the delivery teams to be successful.
Provides input to the Transition Manager on risks, issues, decisions, gaps, changes, and status for logging in the Control Workbook.
Identifies and recommends contingency measures resulting from risks, scope changes or unplanned events.
Provides experienced guidance and level of effort input to transition scoping on new opportunities as needed.
5. Assist with identification of potential technical, delivery and financial risks in technical solutions, transition, and delivery. Assist with developing appropriate mitigations and coordinate capture of and communicate all risks to the Solution Director.
6. Participate in all knowledge sharing sessions for developed solutions to review technical aspects as required.
Serves as a member of the transition/transformation/implementation team until such time the "steady-state" cutover is achieved, i.e., the delivery operations organization has assumed the services and is meeting SLAs, KPIs, CSAT (typically ~90 days after implementation cutover). % of time spent on this discipline will be determined based on win rates and deal complexity.
7. Practice continuous learning through certifications, attending company and/or industry training, reviewing existing client delivery, gaining experiential exposure to company toolsets and delivery teams, and working closely with Delivery SMEs.