Job Description

Network Administrator

GL2Cloud offers a comprehensive suite of IT Infrastructure and Data Centre Services including Colocation, Dedicated Server and VPS (Virtual Private Server).

Our state of the art cloud-oriented datacenter - located in Markham, Ontario, Canada - is fully equipped to support a range of services to provide you with the flexibility, scalability and cost benefits your business needs.

Network Administrator provides primary operational support, management, and architectural change design of the production network environments. The incumbent is guided by defined goals and objectives and works under the general supervision of the Manager, VP of Technology and Operations.

In addition, employee will monitor and maintain the computer systems and networks in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, the IT helpdesk will be the first point of contact.

Other tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Providing after-hours support and overnight maintenance duties are part of this role's responsibilities.

Ensures scheduled operational support activities result in minimal service disruptions to the business systems.

Ensures security is maintained at an acceptable level and improved where necessary to ensure networks are running efficiently and to support business continuity.

Provides backup to the Manager for the day-to-day supervision and administration.

Create processes for the implementation and maintenance of regularly scheduled operational support activities for firewalls, VPN, routers, switches, wireless hardware, and related network infrastructure, including configuration changes, optimization, patches, etc.; provide implementation support as required.

Lead design efforts and implementation support for new network related initiatives.

Conduct in-depth analysis of system networks to determine current and future utilization requirements; provide recommendations and input into capacity forecasting and planning, optimization and improvements.

Research innovative approaches to reduce CapEx and OpEx.

Manage large projects and initiatives, create and maintain project documentation, monitor project performance and resources.

Provide expert technical guidance for the resolution of issues and strategic design.

Handle/facilitate escalations by thoroughly investigating situations and communicating.

Monitor to ensure all systems are operating as expected; define operational strategies, procedures and security policies for preventative actions; take preventative action according to defined operational strategies, procedures and security policies.

Coach and mentor team members; identify employee training and development needs; provide feedback to assist Manager to set employee goals and objectives.

Receiving and responding to user issues using a ticketing system

Troubleshooting and supporting Windows 10 and 11 issues

Providing assistance to users both on-site and remotely

Imaging and installing computers at offices

Managing email and Active Directory networks

Reporting and escalating major issues

Completion of a University degree or College diploma in Computer Science or equivalent educational experience.

5+ years of experience in an enterprise networking environment.

Certification/Completion of multiple networking courses such as Cisco CCNA, CCNP, etc.

Extensive experience and in-depth knowledge of installation and management of firewalls, VPN, routers, switches, wireless systems, and related network infrastructure.

Extensive experience and in-depth knowledge of advanced networking topics such as BGP, Multi-homing and load balancing, QoS, wireless network optimization and traffic analysis, networking for Datacenters, security hardening such as DHCP Snooping, Dynamic ARP Inspection, Cyber Security investigation and network forensics.

Extensive experience and in-depth knowledge of Identity/Access management and directory services; monitoring software; disaster recovery disciplines and best practices.

Must have a strong understanding of Windows environment including Windows 10, 11, Windows server and Active directory

Strong understanding of WAN and LAN networking fundamentals

Experience maintaining Networking documentation and client-side instructions

Experience managing and troubleshooting Office 365 systems including Outlook, SharePoint and OneDrive

Experience managing and troubleshooting wireless networking

Knowledge of VOIP systems assets but not required

Experience with Mac OSX, IOS and Android

Experience with Cisco networking equipment

Experience using IT tools including RMM software, Ticketing systems and monitoring tools

Experience creating and deploying Windows 10 and 11 images

Some experience using tools both hand and power

Strong ability to analyze and solve problems

Ability to guide and motivate employees/others

Well-developed design skills

Well-developed evaluation, decision-making, and system integration skills

Ability to develop and maintain effective working relationships

Strong written and verbal communication in the English Language

Strong interpersonal skills and ability to clearly communicate with non-technical staff

Strong problem-solving skills

Ability to prioritize tasks and maintain good time management

Ability to plan, test and execute small to large IT related projects

Ability to take direction from other team members

Ability to work independently and in a team environment

Must be able to learn new skills in and outside the work environment

Collaboration

Customer-centricity

Driving for results

Initiative

Innovation

Integrity

Interpersonal communication

Judgment and decision making

Leadership

Competitive health and dental package

2 week vacation

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

Disability insurance Extended health care Life insurance On-site parking
Experience:

enterprise networking environment: 5 years (preferred)
Work Location: In person