Job Description

Designated office:

Eastlink

6080 Young Street

Halifax, NS

This position is:

On-site - working all 5 days per week in the Office



Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.



We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.



As a member of the Internet Operations Team, the Network Administrator will be responsible for implementing, maintaining and supporting CMTS Hardware, DOCSIS Technology, PON (Passive Optical Network) and other IP related services and technologies including routing and switching used in delivering our residential and small business Internet services.



You will work closely with other Network Administrators, the NOC, colleagues in operations, technical support, and other teams to ensure a consistently high level of service is provided to our customers over the various networks we are responsible to support.

Responsibilities:

Provide management with insight into key issues on a regular basis. Working closely with the Engineering staff in network deployment, projects, and maintenance. Respond to support requests or escalations from internal contacts such as Technical Support, Business Sales, Field Operations, NOC and TPIA Support. Deploy and support various network elements such as CMTS, PON OLT, RMD, and RPD. Work as part of a departmental on-call rotation. Provide actionable plans to resolve network performance issues as they appear. Maintain current knowledge on technology platforms you are responsible for. Perform software and OS upgrades on applicable platforms. Self-manage project tasks assigned to you efficiently and on-time.

Qualifications:

2-5 Yrs Telecom or Cable Internet Engineering/Operations Experience. Experience with CMTS and HFC networks. Familiarity with DOCSIS protocol. Understand the technical requirements for network operation and maintenance. Experience with Cisco IP networks. (Cisco Certifications considered an asset) Working knowledge of IP routing protocols. Knowledge of Passive Optical Networks.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team "on the ground" not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.



Get your career started with us and stay with us, your journey begins here!