Job Description

About iSpire

iSpire is a growing IT Service provider in Saint John, New Brunswick with operations centered in Atlantic Canada, but expanding internationally. Founded in 2007, iSpire's main line of business is as a Managed Services Provider. In this role, iSpire's team of professional technicians, network administrators, and senior technicians act as their customers' external IT department. This approach allows small and medium size businesses to gain the power & knowledge base of a large IT department, without the large price tag. As such, iSpire handles everyday ticketing and special projects planning & execution for their customers, and in some cases act in a similar role to that of a CIO. Other lines of business for iSpire include Video Surveillance Systems, VoIP Phone Systems, Cloud Hosting Options, and Custom Application Development.

At iSpire, employees can grow with the company. Each employee is encouraged to share ideas for projects, growth, and take ownership of their own professional development. This includes the opportunity to gain new knowledge & expertise in current technology offerings or new areas of interest. iSpire strives to promote a healthy culture by being a morally sound company, being flexible with employee schedules, and offer employees a great Healthcare Plan and RRSP's.

Job Overview

As the

Server & Network Pillar Lead

, you will oversee the design, implementation, and ongoing management of client and internal network and server infrastructures across iSpire's managed environments. You will ensure reliability, security, and scalability across all systems, leading a technical team responsible for proactive maintenance, performance optimization, and technology innovation. This role blends strategic leadership with hands-on technical expertise to deliver high-availability solutions that align with iSpire's mission to Start, Grow, and Protect our clients' technology ecosystems.

Server & Network Pillar Lead

Location:

Saint John

Type:

Full-Time - In Office

We are looking for a

Server & Network Pillar Lead

to join our team. In this role, you'll be leading a technical team building/expanding, supporting and proactively maintaining both internal and external customers infrastructures, while ensuring a great customer experience.

What You'll Do

Infrastructure Strategy & Implementation

Design, implement, and maintain robust server and network architectures that support multi-tenant managed services environments. Develop strategic roadmaps for network and server lifecycle management, ensuring alignment with customer needs and best-practice standards. Oversee deployment and configuration of network and server systems including switches, firewalls, routers, virtualization platforms (VMware/Hyper-V), and storage solutions. Evaluate and recommend new technologies to improve infrastructure performance, scalability, and resilience. Ensure high availability, redundancy, and disaster recovery measures are in place across all supported environments.

Operations & Optimization

Manage daily operations of the Server and Network pillar, including maintenance, patch management, capacity planning, and performance tuning. Lead continuous improvement initiatives in monitoring, alerting, and automation to enhance service delivery and response times. Oversee configuration management, backup and recovery strategies, and standard operating procedures for server and network administration. Collaborate with the Help Desk and Centralized Services teams to resolve escalated incidents efficiently and prevent recurrence.

Security, Compliance & Reliability

Work closely with the Cybersecurity and vCIO/Technical Alignment Manager teams to ensure secure infrastructure configurations that meet compliance standards (ISO, NIST, CyberSecure Canada). Implement network segmentation, access controls, and encryption where appropriate to safeguard systems and data. Ensure consistent monitoring, logging, and auditing of network and server systems for performance and security anomalies. Participate in infrastructure risk assessments and business continuity planning.

Leadership & Collaboration

Lead and mentor a team of server and network specialists, fostering a culture of accountability, innovation, and professional growth. Collaborate with Project Services and Development teams on customer rollouts, migrations, and infrastructure upgrades. Provide technical leadership and consultation to management and clients regarding infrastructure performance, risks, and improvement opportunities. Participate in strategic planning with other pillar leads to align infrastructure operations with iSpire's overall MSP objectives.

Documentation & Standards

Ensure comprehensive documentation of all systems, configurations, and processes in ITGlue or equivalent platforms. Standardize builds, deployment templates, and maintenance procedures across client environments. Maintain accurate topology diagrams, inventory, and lifecycle records of all critical assets.

What We're Looking For

Proven experience in a senior infrastructure or network leadership role, ideally within a Managed Services Provider (MSP) environment. Deep technical expertise with Microsoft Server environments, Active Directory, virtualization (VMware/Hyper-V), and core networking technologies (LAN/WAN, VLANs, VPNs, SD-WAN). Strong understanding of Fortinet, or similar network ecosystems including routing, switching, and firewall management. Proficiency with monitoring tools and ticketing/automation platforms (e.g., Kaseya, Autotask). Experience implementing high-availability, backup, and disaster recovery solutions. Strong documentation discipline and familiarity with ITIL frameworks. Excellent analytical, communication, and leadership skills; able to collaborate across teams and translate technical concepts for management and clients. Other duties as assigned by management.

Why Join Us?

Work with a skilled and supportive IT team Gain hands-on experience with diverse systems and technologies Continuous learning and certification opportunities Competitive compensation and growth potential Competitive pay and benefits Flexible, people-first environment
Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Flexible schedule Life insurance RRSP match Vision care Wellness program
Experience:

people management: 1 year (required) Cybersecurity: 1 year (preferred) computer networking: 2 years (required)
Licence/Certification:

Drivers Licence (preferred)
Work Location: In person