Job Description

NCOB Team Lead

Reports To

NCOB Manager

Location

Canada

Type

FT/Permanent

Closing Date

September 12, 2025

Salary Range/
Hourly Rate

$55,515 - $115,122

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2024 that ended July 2, 2024, the company generated sales of more than $68 billion USD.

Sysco, one of Canada's Best Employers 2024, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada

For a full list of opportunities, visit

www.sysco.ca/careers

Role:

The New Customer Onboarding (NCOB) Team Lead will work closely with the NCOB Manager in managing the NCOB team and its various functions. The NCOB team is responsible for onboarding new accounts, updating customer files, periodic credit reviews, standardizing NCOB processes, assessment of credit worthiness, file maintenance and storage.

Role Responsibilities:

Works in unison with the NCOB Manager to manage and oversee the day-to-day management of the team and their objectives. Actively participates in facilitating standardization and centralization of all accounts. Develops, leads and supervises the NCOB team to meet department objectives and provides guidance for each team member's personal development. Helps provide ongoing training for the NCOB staff and sales staff. Maintenance of accounts, including periodic credit review analysis of credit worthiness, with the goal of optimizing company sales and minimizing bad debt. Communicates with Sales and other business partners. Reviews and manages adherence to internal controls and policies. Completes all relevant reports including month end reports and bad debt reports etc. Assists system users with testing, training and problem resolution. Manages relations with customers, credit reporting agencies and sales department. Complies with Sysco's Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met. Understands that their role is critical in creating a safe organization with minimal environmental impact and the value that brings to the organization. Is willing to drive Environmental, Health and Safety performance by acting as an example and holding their team accountable to complying with EHS programs, policies, and requirements. Enables, champions and embraces an inclusive culture. Perform other duties as assigned.

Qualifications/Skills/Job Requirements (About you):

3 to 5 years of credit and collections experience in a fast paced and large company setting. Previous supervisory experience preferred. College diploma in accounting or equivalent work experience. CCP designation (or in progress) is preferred. Intermediate proficiency in Microsoft office including Excel, Word, PowerPoint, Outlook. Experience with credit scoring systems preferred. Effective business writing, professional communication, negotiation and organizational skills. Ability to deal with difficult situations and or people. Thorough knowledge of credit related laws across Canada. Familiar with security documentation such as personal guarantees, credit agreements & blanket security agreements. Strong presentation skills. Ability to independently act and communicate effectively at all levels of the organization. Decisive. Strong interpersonal, negotiation and customer service skills. Ability to manage projects and diverse project teams.

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.
External candidates submit cover letter & resume via www.sysco.ca/careers

Our Purpose:

Connecting the world to share food and care for one another

Our Mission:

Delivering success for our customers through industry-leading people, products and solutions

Our Identity:

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here's a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts o Short-Term and Long-Term Disability o Life Insurance o Voluntary Optional Insurance o Parental Leave Plan o Company Pension Plan o Group RRSP & TFSA o Employee and Family Assistance o Stock Purchase Plan o Maple Virtual Care o Unlimited on-line learning o Sysco product discounts o Preferred vendor discounts o Colleague Resource Groups
(*benefits may vary based on location or bargaining unit)