Job Description

Job Posting Title National Monitoring and Distribution Centre (NMDC) Technologist

Job Category Technical Operations

Language Requirements English / Anglais

Posting End Date 2023-09-10

Job Grade ANS-TEC-2

Pay Range $86,360 - $115,731

Job Summary The focal point for Network support and coordination related to all Flight Information Region (FIR) operations. Coordinates and monitors all networking activities that affect operations and its equipment serviceability. The role has limited control over all major networks that Air Navigation Service systems and equipment use to ensure Network integrity.



What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Coordinates all release and restoral activities national in scope, for network maintenance and technical projects for all FIRs, including other Air Navigation Service Providers (ANSPs) for work done by NAV CANADA or work by outside agencies impacting NAV CANADA operational systems.
• Arranges network release; arranges the initiation and revision of advisories actions and ensures follow-up; identifies Network dependencies in the event of a break down; returns Network to full operational readiness in a timely fashion in the event of an interruption of service, etc.
• Coordinates network corrective maintenance by evaluating the impact of problems and establishing consultation with operations to determine operational impact; initiates corrective actions; establishes restoration priorities.
• Monitors and evaluates Network performance proactively and determines / recognizes trends; analyzes performance indicators; prepares trend reports; briefs appropriate personnel on network performance. This could include but not limited to some remote troubleshooting and when possible, remote restoral such as resetting a VM (Virtual Machine).
• Coordinates contracted maintenance activities with outside agencies and companies including services NAV CANADA receives such as Bell and other Telco provider.
• Monitors network status by confirming network integrity, acknowledging network alarm, and initiating service restoration when possible.
• Performs activities in support of the Safety and Quality Program to ensure it is being maintained within the specialty.
• Participates in audits, site inspections and assists with evaluations.
• Conducts Fire Warden Duties and Building Evacuation coordination in the event of a building emergency.
• Provides first aid services to employees within their work location.
• Monitors operational systems such as power ware, weather systems, routers, switches, firewalls, etc.
• Collaborates with internal and external stakeholders on procedures, investigations and information gathering.
• Pushes configurations to various networking devices.
• Performs initial triage on cyber security events.
• Performs a variety of service management activities (service incident, change management, service escalations & service performance reporting) using a variety of Supplier portals.
• Helps the team in updating the Standard Operating Procedures (SOPs) and Knowledge base

Job Requirements

Education:

• A Secondary school diploma; and completion of an acceptable training program in electronics technology or an approved alternative.

Experience:

• Experience in telecommunications
• Experience in Networking an asset

Knowledge (30%)

• Knowledge of computer systems and networking
• Knowledge of preventative maintenance schedules and priorities
• Knowledge of radar, navigation, communication, Networks, power, and security systems used in the provision of air traffic services
• Knowledge of the ANS working environment including the system and equipment operational requirements, inter-relation of user groups, management structure, contract services and external contacts
• Thorough knowledge of ANS systems and equipment with respect to function, user requirements, safety and security standards, loss of redundancy, and operational impact caused through loss of service

Abilities (30%)

• Ability to plan and organize activities to coordinate and implement long term or high profile planned Network shutdowns.
• Advanced communication skills, both written and verbal in coaching and mentoring staff negotiate with internal and external third parties, deliver presentations, prepare written reports, and respond to a variety of questions.
• Ability to organize work, set priorities and resolve problems
• Ability to work independently

Personal Suitability (40%)

• Displays good judgement, discretion, initiative, thoroughness, positive attitude, and adaptability.
• Demonstrates very good problem solving and troubleshooting skills
• Customer service focus and results oriented, self motivated, stability, reliability, and persistence.
• Effective in developing and maintaining respectful and cooperative working relationships demonstrating tact and diplomacy with peers, managers, and all other stakeholders.
• Demonstrates flexibility and competence in dealing with challenging situations, bringing openness to feedback, new ideas, and a willingness to learn.
• Possesses a strong work ethic and motivation to meet job expectations.

Working conditions:

• This position is based at the Ottawa ANS and is classified as an onsite position. This position is not eligible for a flexible work arrangement.
• The work involves extended periods of sustained mental attention, unpredictable workload, multiple and conflicting priorities, tight deadlines, unscheduled tasks and the requirement to respond to emergency situations rapidly. The work involves 24-hour shift coverage.
• The work is performed in an office environment involving periods of sitting or standing at a desk or workbench. The work, however, does require occasional travel to other locations and may require carrying equipment.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA\xe2\x80\x99s Drug and Alcohol policy.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Nav Canada