Job Description

Company DescriptionAt McDonald\'s, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.Position title: Bilingual National Manager, Property Management
Department: Restaurant Development
Position band: Management/Advisory (Global Grade 4)
Reports to: Senior National Asset Manager
Type of position: Full-time, permanentThe Opportunity:
The Real Estate Asset Management Department is hiring a Bilingual National Manager, Property Management, located in the Toronto office. The role reports to the Senior National Asset Manager. The successful candidate will partner with Asset Managers, Franchising, Finance and Accounting, Construction, Field Service and with Owner/Operators and be accountable for leading the national Property Management Team.Key customers include: Regional and National Leadership, Legal, Owner Operators, McOpCo (Corporate Owned) and Regional Staff.Who You Are:
You are passionate about the real estate business and have the leadership abilities to build positive relationships and work collaboratively in a team environment with both internal and external parties. You love to tackle problems and can think critically to make the right decisions. You have strong interpersonal and planning skills to move the company forward and make an impact on strategic initiatives. You are a change agent, with strong communication skills who can effectively support our system in a fast paced and agile environment.Job Responsibilities:

• Have oversight of McDonald\'s national real estate portfolio of operating restaurants (~1500 restaurants), Excess Properties and tenant portfolio
• Lead the Property Management team, including oversight of the Capacity Initiative, national initiatives and other special projects
• Manage a region to address day-to-day property management issues including liaising with landlords and restaurant owners on matters such as site maintenance, lease concerns and landlord approvals
• Meet with Property Management team, tenants, vendors, contractors & senior management as needed to review & provide support to resolve escalations, operational challenges & implement new initiatives
• Lead the strategy for maintenance of Excess Properties and tenant portfolio in first-class condition, including partnering with Shared Services to mitigate tenant arrears and partnering with insurance to ensure Excess Properties are compliant with insurance requirements.
• Lead the initiatives for systems and automatic workflow to provide vision and support for the build of a workflow app that ensures best-in-class practices are adopted and promote a service excellence culture throughout the organization
• Lead restaurant closures to manage surrender obligations and ensure compliance with lease obligations
• Responsible for timely preparation and accuracy of the monthly and quarterly reporting packages for leadership and monitoring, and analyzing overall property performance, forecasting as required and communicating results to leadership.
• Additional projects and responsibilities, as modified and developed from time to time.

***Titre du poste : Directeur\xc2\xb7rice national\xc2\xb7e bilingue, Gestion de la propri\xc3\xa9t\xc3\xa9
Service : D\xc3\xa9veloppement de restaurants
\xc3\x89chelon du poste : Gestion/conseil (international niveau 4)
Rel\xc3\xa8ve de : Directeur\xc2\xb7rice senior, Gestion de l\'actif national
Type de poste : Temps plein, permanentLe poste
Le service de Gestion des actifs de l\'immobilier est \xc3\xa0 la recherche d\'un\xc2\xb7e directeur\xc2\xb7rice national\xc2\xb7e, Gestion de la propri\xc3\xa9t\xc3\xa9 pour son bureau de Toronto. La personne s\xc3\xa9lectionn\xc3\xa9e rel\xc3\xa8vera de la directrice senior de la Gestion de l\'actif national. En collaboration avec les directeur\xc2\xb7trice\xc2\xb7s de la Gestion de l\'actif, le service du Franchisage, les services des Finances et de la Comptabilit\xc3\xa9, la Construction, le Service aux franchis\xc3\xa9s, cette personne dirigera l\'\xc3\xa9quipe nationale de la Gestion de la propri\xc3\xa9t\xc3\xa9.Les clients cl\xc3\xa9s comprennent : La haute direction r\xc3\xa9gionale et nationale, le Contentieux, les franchis\xc3\xa9\xc2\xb7e\xc2\xb7s, le personnel des restaurants de la compagnie et le personnel r\xc3\xa9gional.Qui vous \xc3\xaates
Vous \xc3\xaates passionn\xc3\xa9\xc2\xb7e par l\'immobilier et vous \xc3\xaates dou\xc3\xa9\xc2\xb7e pour cr\xc3\xa9er de solides relations et collaborer au sein d\'une \xc3\xa9quipe, tant avec des intervenant\xc2\xb7e\xc2\xb7s internes qu\'externes. Vous aimez r\xc3\xa9soudre des probl\xc3\xa8mes et pouvez penser de fa\xc3\xa7on critique pour prendre les bonnes d\xc3\xa9cisions. Vous poss\xc3\xa9dez de grandes comp\xc3\xa9tences interpersonnelles et en planification ce qui vous rend apte \xc3\xa0 faire progresser l\'entreprise et \xc3\xa0 influencer les initiatives strat\xc3\xa9giques. Vous \xc3\xaates un\xc2\xb7e agent\xc2\xb7e de changement dot\xc3\xa9\xc2\xb7e de grandes comp\xc3\xa9tences en communication, capable de soutenir efficacement notre syst\xc3\xa8me dans un environnement rapide et agile.Responsabilit\xc3\xa9s du poste :

• Prendre en charge l\'ensemble du portefeuille immobilier de McDonald\'s au niveau national, qui comprend pr\xc3\xa8s de 1 500 restaurants, ainsi que les propri\xc3\xa9t\xc3\xa9s exc\xc3\xa9dentaires et le portefeuille de locataires.
• Diriger l\'\xc3\xa9quipe de gestion immobili\xc3\xa8re, incluant la gestion du projet de capacit\xc3\xa9, des projets nationaux et d\'autres projets ponctuels.
• G\xc3\xa9rer une r\xc3\xa9gion afin de r\xc3\xa9soudre les probl\xc3\xa8mes courants li\xc3\xa9s \xc3\xa0 la gestion de la propri\xc3\xa9t\xc3\xa9, y compris la liaison avec les locataires et les propri\xc3\xa9taires des restaurants pour tout ce qui concerne l\'entretien des restaurants, les probl\xc3\xa8mes de bail et les approbations des propri\xc3\xa9taires.
• Organiser des r\xc3\xa9unions avec l\'\xc3\xa9quipe de gestion immobili\xc3\xa8re, les locataires, les fournisseurs, les entrepreneurs et la haute direction, selon les besoins pour discuter, soutenir et g\xc3\xa9rer les transferts aux \xc3\xa9chelons sup\xc3\xa9rieurs et les d\xc3\xa9fis d\'exploitation et pour mettre en place de nouveaux projets.
• Mener la strat\xc3\xa9gie visant \xc3\xa0 maintenir en parfait \xc3\xa9tat les propri\xc3\xa9t\xc3\xa9s exc\xc3\xa9dentaires et \xc3\xa0 g\xc3\xa9rer efficacement le portefeuille de locataires, notamment en collaborant avec les Services partag\xc3\xa9s pour minimiser les retards de paiement des locataires et en travaillant conjointement avec les assurances pour garantir que les propri\xc3\xa9t\xc3\xa9s exc\xc3\xa9dentaires respectent les crit\xc3\xa8res d\'assurance.
• Diriger les projets de syst\xc3\xa8mes et de flux de travail automatis\xc3\xa9s, afin de fournir des directives et du soutien pour la mise en place d\'une application de gestion des flux de travail, qui garantit l\'adoption des meilleures pratiques et la promotion d\'une culture d\'excellence en mati\xc3\xa8re de service au sein de l\'organisation.
• Diriger les fermetures de restaurants afin de g\xc3\xa9rer les obligations de cession et d\'assurer le respect des termes du bail.
• \xc3\x8atre responsable de la production ponctuelle et exacte des rapports mensuels et trimestriels destin\xc3\xa9s \xc3\xa0 l\'\xc3\xa9quipe de leadership, ainsi que du suivi et de l\'analyse des performances immobili\xc3\xa8res, de l\'\xc3\xa9tablissement de pr\xc3\xa9visions et de la communication des r\xc3\xa9sultats \xc3\xa0 la direction.
• Prendre en main des projets et des responsabilit\xc3\xa9s suppl\xc3\xa9mentaires susceptibles d\'\xc3\xa9voluer et de se pr\xc3\xa9senter de temps \xc3\xa0 autre.

QualificationsThe ideal candidate will possess the following skills and qualifications:

• Bilingual in French and English, role will have oversight of Quebec properties.
• 7+ years of experience in property management in commercial real estate
• strong knowledge of leases and strong ability to interpret lease clauses
• QSR retail leasing experience and/or legal experience in commercial leasing considered an asset.
• Outstanding written and verbal communication skills.
• Well-organized, with excellent multi-tasking and prioritizing skills to manage multiple sites at any given time, with tight deadlines - while still maintaining a high level of accuracy and attention to detail.
• Excellent computer skills and technologically savvy.
• Ability to work in a fast-paced environment with the ability to adjust quickly to change.
• Critical thinker and ability to escalate when assistance is needed in a timely manner.
• Ability to work independently and lead all areas of responsibility, with minimal supervision and to impeccable professional standards.

***

• Ma\xc3\xaetrise du fran\xc3\xa7ais et de l\'anglais, le poste n\xc3\xa9cessitant la supervision de propri\xc3\xa9t\xc3\xa9s au Qu\xc3\xa9bec.
• Plus de 7 ans d\'exp\xc3\xa9rience dans le domaine de la gestion immobili\xc3\xa8re, particuli\xc3\xa8rement dans le secteur immobilier commercial.
• Compr\xc3\xa9hension approfondie des contrats de bail et une aptitude \xc3\xa0 interpr\xc3\xa9ter avec pr\xc3\xa9cision leurs clauses.
• Exp\xc3\xa9rience en location dans le secteur de la restauration \xc3\xa0 service rapide et/ou une exp\xc3\xa9rience juridique en baux commerciaux, un atout.
• Aptitudes exceptionnelles en communication orale et \xc3\xa9crite
• Bon sens de l\'organisation, habilet\xc3\xa9s \xc3\xa0 mener plusieurs projets \xc3\xa0 la fois, aptitudes \xc3\xa0 \xc3\xa9tablir des priorit\xc3\xa9s pour g\xc3\xa9rer plusieurs sites en m\xc3\xaame temps avec des \xc3\xa9ch\xc3\xa9anciers tr\xc3\xa8s serr\xc3\xa9s, tout en maintenant un niveau sup\xc3\xa9rieur de rigueur et de minutie.
• Excellentes comp\xc3\xa9tences et savoir-faire informatiques.
• Capacit\xc3\xa9 \xc3\xa0 travailler dans un environnement dynamique et facilit\xc3\xa9 d\'adaptation rapide au changement.
• Esprit critique et capacit\xc3\xa9 \xc3\xa0 transmettre rapidement un probl\xc3\xa8me \xc3\xa0 l\'\xc3\xa9chelon sup\xc3\xa9rieur lorsque de l\'aide est requise.
• Capacit\xc3\xa9 \xc3\xa0 travailler de fa\xc3\xa7on ind\xc3\xa9pendante et \xc3\xa0 diriger toutes les sph\xc3\xa8res de responsabilit\xc3\xa9, avec tr\xc3\xa8s peu de supervision et \xc3\xa0 respecter des normes professionnelles irr\xc3\xa9prochables.

Additional InformationMcDonald\'s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

McDonald\'s