National Cl Customer Onboarding Manager

Mississauga, ON, CA, Canada

Job Description

It's more than a job
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As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.


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The National CL Customer Onboarding Manager in Mississauga, Ontario oversees the Canadian Project Manager Group, ensuring successful execution of projects such as new business launches, service expansions for existing customers, system conversions, facility relocations, and other special initiatives. This role is accountable for delivering projects on time, within budget, and aligned with Kuehne+Nagel customer objectives, while ensuring strict adherence to global CTI methodologies and processes. The right candidate will have a continuous improvement mindset and a tendency towards 5S in the workplace.

How you create impact


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Support business development and solution engineering teams in pursuing new business opportunities. Manage, mentor, and coach Project Managers to ensure projects are executed on time, within budget, and at the highest quality standards, following global CTI methodology and processes. Monitor the progress of all Canadian projects, providing guidance as needed, and directly taking control of projects that deviate significantly from acceptable course. Ensure transparency and visibility of projects through comprehensive national, regional, and global reporting. Equip, train, and develop Project Managers to effectively perform their responsibilities. Oversee the proper creation and maintenance of project documentation, including project plans, risk and issue logs, status reports, change controls, PDDSs, and logistics concepts. Provide an escalation path for Project Managers and all project team members, both internal and external. Manage and document project management outcomes to ensure projects meet established scope, timelines, resource requirements, and budget expectations (including transition and training costs). Escalate issues to national management in a timely manner when necessary. Represent the organization in meetings with clients, consultants, vendors, and other external stakeholders. Lead decision-making and provide strong leadership in day-to-day activities as well as during challenging situations. Stay current with PMP standards and evolving technology trends.

What we would like you to bring


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Education & Certification + Bachelor's degree in Business, Supply Chain, Logistics, or a related field, or equivalent combination of education and work experience.
+ PMP certification strongly preferred

Experience + 5-10 years of progressive project management experience, or equivalent background in operations, logistics, or program management.
+ Leadership experience managing teams of Project Managers
+ Logistics/supply chain industry experience preferred, but experience in other large-scale, customer-facing project environments (e.g., IT, engineering, consulting) will be considered equivalent.

Skills & Knowledge + Strong understanding of project management methodologies (PMI/CTI/Agile, etc.), or demonstrated ability to successfully deliver projects using structured processes.
+ Proficiency with project management tools (MS Project, Smartsheet, etc.)
+ Excellent leadership, communication, and stakeholder management skills.

What's in it for you


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There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Who we are


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Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.


As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.


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Job Detail

  • Job Id
    JD2687108
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mississauga, ON, CA, Canada
  • Education
    Not mentioned