Job Description

Reports To

Director, National Accounts

Location

Sysco Canada \xe2\x80\x93 All Location - Hybrid

Type

Full-time, Salaried

Closing Date

July 08, 2023

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD.

Sysco, one of Canada\xe2\x80\x99s Best Employers 2022, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit or follow us @SyscoCanada at ; or

For a full list of opportunities, visit

Role:

This role\xe2\x80\x99s primary responsibility is to manage the relationship with the Region/Sites and customer head-offices to increase sales, profitability, and maintain service for Sysco\xe2\x80\x99s Canadian operations while handling multiple duties in an expedient, courteous, and professional manner.

Role Responsibilities:

• Manage the business processes between National Customers and the Regional sites (AE\xe2\x80\x99s, Merchandising, Finance and Operations), ensuring service levels are maintained.
• Effectively meet customer needs; building productive customer relationship, taking responsibility for customer satisfaction and maintaining loyalty.
• Handle any issues that may arise from both the sites and customer\xe2\x80\x99s
• perspective including but not limited to products/vendor listings, inventory levels, inbound delays, supply gaps, service levels, deliveries, recalls, quality assurance, reporting, and MSA compliance.
• Conducting regular conference calls with Regional Account Executives and customers.
• Gather necessary information and analyze to ensure profitability of National Accounts and support the Vice President, National Accounts (VPNA), Director, National Accounts and Regional Account Executives (AEs).
• Review and analyze daily, weekly, monthly reports to identify opportunities relative to sales, profitability, and service levels.
• Work on customer opportunities (new and current) with the Vice President, National Accounts (VPNA), Brand Analysts, and National Category Managers.
• Prepare and participate in RFIs/RFPs.
• Prepare and support Business Reviews with the proper front-end analysis conducted and the value added associated with Sysco.
• Assist in creating business plans after the review has been completed in order to increase profitability and case growth.
• Coordinate new vendor and product set-up. Collaborating with the vendors/customer to ensure data reliability.
• Organize and collaborate with the customers, vendors and the sites on new menus, and promotions securing the proper supply and delivering on customer\xe2\x80\x99s expectations.
• Manage and resolve challenges associated with slow moving/obsolete inventory.
• Introduce/Source new products to customers focusing on the growth and profitability of the Sysco Branded items.
• Collaborate with Logistics Team to secure freight quotes for FOB vendors.
• Review and rectify bill-back and contract pricing challenges. Maintain customer pricing catalogues. Work closely with the national pricing team to ensure proper pricing is implemented
• Liaise with vendors in order to maintain strong working relationships, work through contracts, fill rates, and product options.
• Coordinate culinary product presentations for customers.
• Populating SPS Activity including customer contacts, profiles, and notes
• Fully utilize internal CRM tools (including 360) to manage contacts and track opportunities and results
• Coordinate with BT team and Analyst all data reporting required by the client (E.g. Velocities, Vendor Short, Sub Report)
• Coordinate conversions, set-ups and tracking GPO units.
• Oversee inventory\xe2\x80\x99s level for proprietary items and maintain NBBD concerning expiration date and brand standards.
• Support Credit team in ensuring the client\xe2\x80\x99s accounts are in terms with Sysco on a corporate and site level.
• Complies with Sysco\xe2\x80\x99s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Perform other duties as assigned.

Qualifications/Skills/Job Requirements (About you):

• Minimum two (2+) years job related experience within a sales or marketing role.
• University or College business administration degree preferred or related experience
• Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook, AS400 etc.
• Valid driver\xe2\x80\x99s license in good standing with access to a vehicle is required
• Excellent verbal and written communication skills with the ability to communicate with all levels.
• Excellent time management, problem solving, and decision-making skills.
• Must be detail oriented, business minded, and able to probe into information to get results.
• Demonstrated sales growth and success with a customer and business focused approach.
• Understanding & application of key selling skills concepts, principles and applications.
• Excellent relationship management experience, time manager, business acumen, initiative, and desire to succeed are required.

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via www.sysco.ca/careers

Our Purpose:

Connecting the world to share food and care for one another

Our Mission:

Delivering success for our customers through industry-leading people, products and solutions

Our Identity:

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here\xe2\x80\x99s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts \xe2\x80\xa2 Short-Term and Long-Term Disability \xe2\x80\xa2 Life Insurance \xe2\x80\xa2 Company Pension Plan \xe2\x80\xa2 Group RRSP \xe2\x80\xa2 Employee and Family Assistance \xe2\x80\xa2 Stock Purchase Plan \xe2\x80\xa2 Maple Virtual Care \xe2\x80\xa2 Unlimited on-line learning \xe2\x80\xa2 Sysco product discounts \xe2\x80\xa2 Preferred vendor discounts \xe2\x80\xa2 Associate Resource Groups

(*benefits may vary based on location or bargaining unit)

Sysco