Job Description

As a National Account Coordinator, you will support the National Account Managers within the Retail / Redistribution division, focusing on national retail, dealer, and buying group customers. You will play a critical role in coordinating order flow, pricing, reporting, and customer-facing documentation while acting as a central point of communication between customers, suppliers, and internal teams. This is a national coordination and sales operations role, not a quota-carrying sales position. You will support account execution, analytics, and presentation development to ensure national programs run accurately and efficiently. This position offers a competitive base salary with bonus along with other perks.
COMPENSATION & BENEFITS

• Base Salary: $65,000 - $80,000
• Profit-sharing bonus paid semi-annually (company performance-based)
• Hybrid work model - 3 days per week in-office (Vaughan, ON)
• Health Benefits
• Company Pension Plan
• Education Reimbursement
• Laptop provided
• Company social events and team activities

ABOUT THE COMPANY
Our client is a fifth-generation, Canadian-owned organization with over a century of history in distribution. What began as a regional paper supplier has evolved into a national leader serving customers across commercial print, business paper, packaging, wide format, and facility supply markets. With multiple regional locations, custom manufacturing facilities, and national distribution capabilities, the company is known for its operational excellence, long-standing customer relationships, and collaborative internal culture. Employees are supported through structured training, cross-functional teamwork, and long-term career development opportunities.
THE LOCATION

• Office Location: Vaughan, ON
• Hybrid schedule: 3 days in office / 2 days remote

THE PRODUCT / SERVICE / SOLUTION
This role primarily supports business paper and printing paper programs for national retail and redistribution customers, including:

• Business & commercial printing papers
• Retail redistribution paper programs
• Dealer and buying group paper offerings
• National pricing programs and contracts

TYPICAL DAY & DUTIES

• Provide coordination and execution support to National Account Managers across retail and redistribution accounts
• Process and review customer orders (primarily via EDI), ensuring pricing, product alignment, and accuracy
• Manage backorders, transfers, inventory forecasts, and order-related reporting
• Support pricing updates, quotes, and costing analysis for national accounts
• Maintain and update CRM records including opportunities, quotes, and customer contacts
• Prepare sales reports, customer analytics, and dashboards to support account reviews
• Build and update PowerPoint presentations for monthly and quarterly business reviews
• Assist with RFPs, tenders, and contract documentation using Microsoft Word
• Coordinate internally with purchasing, inventory, and branch teams to support service levels
• Liaise with mills or suppliers for pricing prep work (final decisions handled by management)
• Participate in customer meetings via Teams and occasional in-person sessions
• Support national pricing tools and internal sales resources
• Assist with coordination of industry events and customer-facing initiatives as required

PROSPECTIVE CUSTOMERS / INDUSTRY FOCUS / DECISION-MAKER(S)

• National retail accounts
• Office products and paper dealers
• Buying groups and independent resellers
• B2B redistribution partners

QUALIFICATIONS

• 2+ years of experience in sales coordination, account support, operations, or a related administrative role
• Advanced proficiency in Microsoft Excel
• Strong working knowledge of PowerPoint (building presentations)
• Strong proficiency in Microsoft Word, particularly for proposals and documentation
• Experience using CRM or order management systems
• Strong analytical and problem-solving skills with high attention to detail
• Industry experience in paper, print, or packaging is an asset but not required

TECHNICAL SKILLS

• Excel - Advanced
• PowerPoint - Advanced
• CRM / ERP systems - Intermediate

(Exposure to inventory, pricing, or order management systems is an asset)
SUPPORT & TRAINING

• Structured onboarding and job shadowing
• Hands-on training with National Account Managers
• Supplier and product knowledge training
• Ongoing development through internal and external learning opportunities

WHY YOU SHOULD APPLY

• Join a stable, well-established Canadian organization with national reach
• Work closely with senior national account professionals
• Build transferable experience in national account operations and analytics
• Develop strong skills in reporting, presentations, and customer-facing documentation
• Be part of a collaborative, team-oriented culture with long-term growth potential

Skills Required