Job Description

A Warm Wyndham Welcome to you from our Saint John Team.

We look forward to reviewing your experience and skill set for the position of MyRequest Support II.

The Saint John Wyndham team is very proud of our accomplishments and our strong history of over 25 years of business in our community. Every day, we work to make hotel travel possible for all. We welcome you to learn more about our outstanding team.

• We have over 15 business departments including Wyndham Hotels, Wyndham Rewards, Customer Care, Group Sales, Global Account Services, MyRequest Support Team, Technical Support and more.
• A Wyndham family of 600+ team members as well as our local support teams; Human Resources, Talent Development, Workforce Management and Finance/Payroll.

Our Saint John Wyndham team works very closely together to ensure we fulfill our Count on Me service promise; We are responsive, respectful and we deliver great experiences.

• Experience a commitment to your financial security, health, development and growth
• Comprehensive benefits, wellness and learning programs
• RRSP matched up to 6% after 6 months consecutive service
• Paid Time off: Enhanced Vacation with extra Personal Days, Team Member Appreciation Days and Flex Days
• Tuition Assistance. Full time $4000-$6000 per calendar year, part-time $2000-3000 per calendar year
• Certification reimbursement at 100% of the cost, up to $3500
• Team member referral program: $300 -$1500 bonus paid after new hire successfully completes 60 days with the Wyndham team
• Unlimited access to Wyndham University to discover your learning journey specific to your development needs
• Be a part of the respectful work environment where we celebrate personal and professional successes
• Diversity in perspective, talent and background have helped to make us one of the leading hospitality companies and a remarkable place to work

We have a full-time opportunity on our MyRequest Support II Team at out Saint John, NB Corporate Office. We welcome you to a role that offers the opportunity to work with an established team who are committed to your success and delivery of our Count on Me service promise. Currently our teams have the opportunity to work together in our Saint John office and also to work from home with company provided equipment.

As a MyRequest Support II team member you will provide support to the Wyndham Hotel & Resorts portfolio of hotels across the globe. You will work collaboratively to build, maintain and support distribution systems as it relates to hotel rates and room types. You are empowered to conduct detailed reviews and analyze assigned work tasks, validate incoming information for accuracy and content within an established time frame using multiple applications to achieve your goals. The successful candidate will document, support and work in partnership with Online Travel Agents (OTA), Global Distribution Systems (GDS) and our own Central Distribution System (CRS). You will work collaboratively with teams across the MyRequest department and with the Hotel Franchisee directly. Your role will also include thoroughly researching and resolving each case in a timely manner to ensure Service Level Agreements are satisfied and evaluating problems encountered that challenge completion of task while following the established escalation process.

Reporting to the MyRequest Supervisor you will be empowered to demonstrate your proven one to two years\xe2\x80\x99 experience working in the hospitality industry and apply your strong time management and communication skills during your training and growth into the MyRequest Support position. Your established computer navigation skills including outlook email, internet research, and multitasking using various screens and applications will enhance your success in an energetic and rewarding environment. You are a skilled problem solver with demonstrated experience working in a fast-paced, customer centric and dynamic environment.

Wyndham Hotels & Resorts fosters a workplace where all individuals are treated with respect and can achieve both personal growth and professional success as we are committed to making Wyndham a special place to build a career. Thank you for your interest in learning more about our Wyndham Saint John team.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world\xe2\x80\x99s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company\xe2\x80\x99s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands\xe2\x80\x94think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8\xe2\x80\x94Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time

Wyndham Hotels and Resorts