Job Description

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About Us:
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry speci?c alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
Job Summary:
We are seeking a proactive and experienced MWP Support Team Leader to oversee day-to-day operations, manage team performance, and ensure seamless support delivery. The ideal candidate will possess strong leadership skills, a customer-first mindset, and the ability to drive process improvements while supporting the team in handling escalations and critical incidents.
Key Responsibilities:
Lead and mentor the MWP Support team to achieve performance and quality goals.
Oversee daily operations, ensuring timely and effective resolution of issues.
Act as the primary escalation point for complex or high-impact incidents.
Collaborate with cross-functional teams to improve service delivery and efficiency.
Track metrics, prepare reports, and recommend process enhancements.
Qualifications:
Bachelor's degree or combination of education and equivalent relevant experience.
5+ years of experience in IT Support / MWP operations.
Strong analytical, communication, and problem-solving skills.
Experience with ITIL processes and incident/request management tools preferred.
ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.
Department:
Lateral
Skills Required:
Technical | Infrastructure
Role:
Admin and Operations MWP Support Lead
Years Of Exp:
12 to 20 Years
Education/Qualification:
BE/BTECH/MCA

Skills Required