Salary: $24.89 per hour (plus in lieu of vacation 4% and benefits 4.5%)
Benefits: Attractions Ontario Benefits and Toronto Attractions Council Benefits
This role emphasizes providing a welcoming environment, promoting respect for the artworks, and ensuring that visitors follow the museum's guidelines to maintain a safe and enjoyable space for all.
Key Responsibilities
Provide consistent monitoring of artworks, visitors, staff, and museum property, ensuring their safety from damage
Greet and welcome all visitors to MOCA, and be available to answer questions throughout the museum
Stay current with the daily schedule of events, informing visitors as needed
Enforce security and safety procedures and protocols in all public spaces of the museum
Answering visitor questions concerning exhibits, wayfinding, and facilities
Become an expert in MOCA's programmes, the museum building and its place in the Junction Triangle neighbourhood and cultural community
When assigned, circulate the museum and support busier floors
Detect and respond to potential interference of artwork, report damage or change in condition of spaces/ art objects immediately
Ensure visitors are following museum rules
Keep the Visitor Services Supervisor up to date on floor activities, so they can complete reports accurately
Manage traffic and visitor wayfinding within the museums
Provide support during museum events, venue rentals, including weekends and holidays
Undertake other duties as assigned by the Visitor Services Supervisor
Skills, Knowledge and Expertise
Must-haves
Minimum 1-2 years of experience in security, visitor services, or a related role
High school diploma or GED equivalent
Must be able to work regular weekends, evenings, holidays and special events
Must have the ability to be both friendly and commanding in communication
Excellent observational skills and attention to detail
Ability to work independently
Ability to interact effectively with a diverse range of individuals
Physically capable of standing and walking for extended periods, as well as responding to emergencies swiftly
Nice-to-haves
Conflict resolution/de-escalation and anti-oppression training
First aid certification
Benefits
Attractions Ontario Benefits
Toronto Attractions Council Benefits
Ontario Living Wage Network Employer
About Museum of Contemporary Art
The Museum of Contemporary Art Toronto is at the heart of the art ecosystem. MOCA will be ambitiously inclusive, interdisciplinary, and internationally renowned through our work with artists. A place for everyone to explore that provokes ideas and discussion and challenges the current cultural moment.
Artists, relationships, and experimentation are at the centre of everything we do. MOCA Toronto presents rotating exhibitions and programmes that prioritize twenty-first-century artistic production, primarily through commissioning new work. We foster active dialogue, participation and celebrate complexity; in order to serve as an inclusive cultural hub in this hyper-diverse city and world.
Equity, inclusion, and access
Artist-centered, interdisciplinary and process-oriented
Critical conversations and transformative work at our core
Reciprocal and relationship-based
Locally rooted and globally connected
Courage and Responsibility
MOCA is a twenty-year-old institution that has experienced numerous iterations over the years. However, two main aspects have remained constant:
The institution has served as an important gathering space in Toronto and Canada for artists to experiment, celebrate complexity, and offer thought-provoking responses to the current cultural moment
MOCA has been and is constantly evolving and expanding with our times
In September 2018, MOCA moved into the Auto BLDG, a purpose-designed home in a former industrial space at the heart of a new neighbourhood in the Lower Junction.
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