Job Description

Tasks
As the Multi-Task Station Agent, you will perform the following duties:

• Provide customer care and sales-information to customers (incl. Miles & More customers)
• Calculating and issuing tickets incl. re-issues
• Issuing of PEVs
• To process refunds, TODs, replacement documents and excess luggage
• Carry out all check-in procedures
• Carry out boarding incl. gate-closing tasks
• File passenger irregularity reports
• Issue Weight and Balance documents
• Carry out post flight duties
• Ensure necessary communication with relevant departments
• Coordination and supervision of all aspects of the workflow on the apron
• To carry out last minute changes
• Provide assistance to passengers with special needs
• Focus on generating and increasing ancillary revenues in all areas
• Assist with admin. tasks
• Carry out all gate related task

• Participation in other duties as assigned

Benefits
Flight privileges, 15-20 Vacation Days, Education, Employee Assistance Program, Life Insurance, Long Disability, up to 60 Sick Days
Behind the scenes
Our Purpose
The Lufthansa Group connects people, cultures, and economies in a sustainable way.
Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive
We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.
Requirements
To thrive in this role, we value a combination of the following requirements:

• Intermediate school qualification (e.g. GCSE-level) and completed
• Vocational training in the commercial field or service industry
• Numeracy skills
• English fluent, both spoken and written
• German desirable
• Driving license
• PC-skills preferred
• Ability to make ad-hoc decisions
• Suitability for shift work and ability to work under pressure
• Ability to deal with conflict
• Social skills
• Team player
• Well-groomed appearance
• Poss. psychological aptitude test
• No permanently assigned workstation
• Weather factors and noise pollution
• Lifting of luggage up to 23kg

• CV/Resume and Cover Letter required

• Company will not provide relocation assistance

• Candidates MUST have a valid work permit for Canada and preferably be residing in Vancouver

Company
About Deutsche Lufthansa AG
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

Skills Required