Job Description

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Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.



SUMMARY

Take care of logistics and customer service activities such as responding to inquiries, supporting delivery personnel, handling complaints, all in a prompt, courteous and efficient manner. Responsibilities also include answering the phone, and other clerical duties requested by the supervisor

SHIFT:

Monday to Friday 7:00am to 3:30PM

RESPONSIBILITIES

Route distribution and support to delivery people on the road (monitoring). Follow up on orders and notify the customer of any activity related to their merchandise. Correct inventory errors and communicate daily with the client and the operations team to address various issues. Provide proof of shipment to the customer if required. Prepare, classify, and distribute billing papers for delivery partners and ensure accurate billing by checking invoices generated by the system. Maintain good working relationships with clients by responding to all their requests in a courteous and efficient manner. Prepare various reports for the management team Control all documents associated with orders Coordinate the implementation of a logistics plan to achieve delivery time and productivity objectives. Participate in the implementation of work procedures developed jointly with operations, transport, and customer service. Assumes responsibility for on-time shipments as prioritized by customer ensuring daily workload is executed well. Responsible for organizing in the most efficient way possible the receipt and shipment of merchandise to meet customer needs. Monitor productivity levels of operations and communicate problems to supervisor. Train staff, when necessary, on procedures, policies, and special projects. Promote a clean, safe, and positive work environment Other duties as required

EDUCATION

Completion of secondary school or college or equivalent experience in customer services or transport is preferred.

EXPERIENCE

Related logistics experience would be an asset Knowledge of logistics and planning systems Familiarity with computer system hardware and software, Exceptional analysis and reporting skills required. Demonstrated strong interpersonal, verbal and written communication skills Ability to work effectively in a diverse work group. Must workday today with little or no supervision. Proven communication skills in both French and English

COMPETENCIES

Customer Centricity Fostering Culture Collaboration Problem Solving & Decision Making Managing Through Change Developing Self & Others Planning & Results Orientation Communication Always Improving Mindset Business & Financial Savvy

HEALTH & SAFETY:

Follow the Occupational Health and Safety Act including Safety, Violence and Harassment laws Work in a healthy and safe manner following Metro's policies, procedures Always wear or use protective equipment Report any hazards you find in the workplace to your supervisor Must not use or operate equipment in a manner that would endanger yourself or others Must not put other workers at risk by your actions

Why Join Us



Work in an environment where safety is our first priority The opportunity to build a career with a growing company Medical, dental, and vision coverage for you and your family Life and disability insurance Wellness programs to support your family's well-being A Retirement Savings Program with a company match Company team wear allowance Employee Appreciation Day Company sponsored social events Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.