Job Description

Req ID: 23763
Vacancy Type: Temporary
Number of Positions: 1
Closing Date: 03/07/2024

Job Summary

Under the direction of the Supervisor, Platform Applications, the successful candidate will be providing expert administration, technical and functional guidance in areas of technology, processes, operating procedures focusing on core areas including Exchange, Mail Gateways, Microsoft System Center Configuration Manager and System Center Orchestrator.

Duties and Responsibilities

• Manage the administration of on-premise Exchange 2016 and Exchange Online with M365
• Configure, support and optimize a hybrid email environment
• Perform migrations and deployments related to the building, upgrade and maintenance of MS Exchange
• Perform administrative activities in Cisco Mail gateway infrastructure and Active Directory, Azure AD, PKI, Certificates
• Manage updates, ensure systems are patched to the latest appropriate releases using SCCM CB, WSUS & SCCM Enterprise Patching
• Familiar with monitoring solutions such as SolarWinds/AWS Cloud Watch/Site 24x7 and web application server systems to ensure availability and stability
• Familiar with administration and troubleshooting of MVision suite (McAfee EPO, EDR etc.)
• Assist with maintaining and monitoring best practices and standards for server enterprise applications, operating systems and cloud environments
• Follow the City of Mississauga solution delivery methodology and deliver technical projects while adhering to project plans and budgets
• Create technical documentation, implementation procedures, architectural diagrams, Standard Operating Procedures and lab testing as required
• Collaborate with IT Architects, Project leaders and Management to understand their needs and build infrastructure as required
• Work closely with IT Security team to maintain and improve security posture
• Assist other IT System Specialists, application developers, and web authors/developers to provision, configure, maintain, monitor, patch, cluster, upgrade and troubleshoot Windows Servers environment
• Take ownership of complex technical issues, and work with vendors towards timely resolution
• Role will include both project work, operational work, managing assigned work requests and providing 3rd level support to IT Helpdesk incidents
• Promote a positive work environment through initiative, teamwork and leadership by example
• Occasional work outside of regular business hours is a requirement of the job
• Available to work after hours On-Call rotation for after-hours emergencies

Skills and Qualifications

• Post-secondary degree/diploma in Computer Science or related discipline with a minimum 5 years\' experience administrating and supporting server infrastructure in an Information Technology environment or an equivalent combination of education and related experience
• Experience supporting a hybrid Exchange environment with Office 365/Azure
• Experience with Microsoft Exchange 2016, 2019 & Exchange Online administration including migration, mail flow, routing, retention policies, filters, e-discovery etc., and best practices.
• Experience with Microsoft Active Directory, GPO\'s, PKI, DNS, and Networking
• Experience with PowerShell, batch scripting and automating processes
• Experience with the administration of System Center Configuration Management Current Branch, Orchestrator, Microsoft Patching, WSUS, VMWare, McAfee EPO A\\V, building and supporting HA solutions an asset
• Excellent analytical and troubleshooting skills
• Excellent communication and customer service skills
• Ability to work independently with minimal supervision or as part of a group on projects with set timelines
• Ability to provide expert advice and guidance on IT issues to clients, colleagues, management, committees, or inter-disciplinary teams
• Industry standard certifications from Microsoft, VMWare, and AWS an asset

Hourly Rate/Salary: $ 46.79 - $ 62.39
Hours of Work: 35
Work Location: Civic Centre
Department/Division/Section: CPS/Corporate Services Dept , CPS/IT Division , Infrastructure Services
Non-Union/Union: Non Union

A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

City of Mississauga