Job Description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

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Job Title: Dynamics 365 Lead

Location:

Mississauga

, Toronto, Canada

Job Type:

Full-Time

Experience Level:

Senior (8+ years)

Main Responsibilities:

Lead the end-to-end delivery of

Application Management Services (AMS)

for

Microsoft Dynamics 365 CE

, ensuring SLA adherence, service quality, and client satisfaction across

incident, problem, change, and release management

.

Provide expert guidance on

D365 CE configurations, customizations, and integrations

, ensuring scalable, secure, and business-aligned technical solutions.

Oversee resolution of complex technical issues, perform

root cause analysis

, and implement permanent fixes to reduce recurring incidents.

Manage

minor enhancements

and

continuous improvement initiatives

, including automation, performance tuning, and user experience improvements.

Act as the

primary technical point of contact

for client stakeholders, providing regular updates, managing escalations, and driving proactive communication.

Establish and maintain

AMS governance frameworks

, including service reporting, KPI tracking, and compliance with

ITIL and Capgemini standards

.

Lead and mentor AMS support teams, promoting

knowledge sharing

, skill development, and adherence to best practices.

Support and maintain integrations with other enterprise systems using

Power Platform, Azure Logic Apps, and REST APIs

, ensuring data consistency and integrity.

Must-Have Qualifications:

Minimum

8 years

of hands-on experience with

Microsoft Dynamics 365 CE/CRM

, including configuration, customization, and support.

At least

5 years

in technical leadership roles within AMS or CRM delivery environments.

Strong experience with

Power Platform

(Power Automate, Power Apps),

Plugins

,

Workflows

, and

Custom Entities

.

Minimum

4 years

of experience in

D365 integrations

using REST APIs, Azure Services, and third-party connectors.

Familiarity with

DevOps practices and tools

, especially

Azure DevOps

.

Deep understanding of

D365 CE architecture

, security model, and performance optimization.

Excellent

communication and stakeholder management

skills.

Proficiency in

Agile delivery methodologies

and

ITIL-based support frameworks

.

Nice-to-Have Certifications:

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

or equivalent.

Microsoft Certified: Power Platform Developer Associate

is a strong asset.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

Disclaimer

--------------

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in Canada must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in Canada by Capgemini.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.