Job Description

Role:

MS D365 Purchasing & Supply Chain Coach

Location:

Toronto Office



JD

Experience:

5+ years in leading development and delivery of Purchasing & Supply Chain training in MS D365

Purchasing & Supply Chain Process Knowledge:

Hands-on experience with supply chain workflow activities or in-depth knowledge of purchasing and logistics processes

Communication Skills:

Clear and effective verbal and written communication. Ability to convey complex and technical information in a manner accessible to non-technical individuals.

Learning and Development:

Willingness to learn and adapt to new training methodologies, deliverable types, and products.

Customer Interaction:

Ability to engage with clients and understand their training needs. Customer service orientation.

Collaboration:

Ability to work effectively in a team and ask questions. Openness to feedback and continuous improvement.

Instructional Design:

Proficiency in designing effective and professional training content.



Willingness to travel for on-site training engagements and work across time zones



This role is part of a global Supply Chain and Finance process and technology transformation that includes migration of operations to Microsoft Dynamics 365 (D365). The Purchasing & Supply Chain Coach will be responsible for driving adoption of the future state Purchasing & Supply Chain (P&SC) processes implemented in Microsoft Dynamics 365 (D365). This includes educating client superusers, end-users, and internal teams on business-oriented financial processes such as procurement, vendor management, inventory, logistics, and production processes within D365. The Coach would act as a bridge between the technical D365 expertise from the Product Team and the functional working needs of client end users. This would involve close work and knowledge transfer with functional and technical consultants on the project to understand the customizations that have been made to the standard D365 platform. The Coach would also need to develop and maintain training materials that would be leveraged for learning (hands-on system demonstration and business process walkthrough) sessions with the business users and often include PowerPoint instructor guides, classroom for hands-on practice, quick reference guides, competency test questions, etc. to be used for training / knowledge sustainment. Key Responsibilities:



Support and deliver business-oriented training on D365 Purchasing and Supply Chain workflows to end users primarily related to finance functionality around: o Procurement & Vendor Setup o Purchase Requisitions and Orders o Vendor Collaboration and Evaluation o Warehouse & Transportation Management o Inventory Management o Demand Forecasting & Planning o Trade Agreements and Compliance o Power BI Dashboards for SCM Reporting



Occasionally support training development and delivery on other D365 Finance & Operations topics



Develop quick reference guides addressed to business users and train client trainers or users with the materials we have created



Collaborate closely with functional and technical consultants to understand the configuration of the Purchasing & Supply Chain D365 platform



Create and maintain learning plans relevant to the end user personas



Coordinate with team members and client counterparts for training set-up and execution activities including scheduling, participation, logistics, and reporting



Deliver training sessions both in-person and virtually



Open to travel (if needed) to global client locations Skills and Qualifications:

Experience:

5+ years in leading development and delivery of Purchasing & Supply Chain training in MS D365

Purchasing & Supply Chain Process Knowledge:

Hands-on experience with supply chain workflow activities or in-depth knowledge of purchasing and logistics processes

Communication Skills:

Clear and effective verbal and written communication. Ability to convey complex and technical information in a manner accessible to non-technical individuals.

Learning and Development:

Willingness to learn and adapt to new training methodologies, deliverable types, and products.

Customer Interaction:

Ability to engage with clients and understand their training needs. Customer service orientation.

Collaboration:

Ability to work effectively in a team and ask questions. Openness to feedback and continuous improvement.

Instructional Design:

Proficiency in designing effective and professional training content.



Willingness to travel for on-site training engagements and work across time zones Other Considerations:



Valid Microsoft Certified Trainer (MCT) credential with MB-330 (Inventory, procurement, logistics, and warehouse management) is a plus



Valid Microsoft Certified Trainer (MCT) credential with MB-310 (Financial Operations, budgeting, and compliance) is a plus