Job Description

Do you have a strong background in customer service or parts administration/coordinator? Are you seeking a new opportunity in the manufacturing industry? Are you looking for your next challenge in a dynamic, fast-paced organization with lots of opportunity for growth? If your answer is YES! then we have an amazing full time, permanent opportunity for you!

Position: MRO Service Representative
Employment Type: Full Time, Permanent
Hours: Monday to Friday 8:30 AM - 4:30 PM or 9:00 AM - 5:00 PM
(1)8:30am - 4:30pm
(2)9:00am - 5:00pm
Location: Brampton, ON. (Airport Rd. & Queen Street E.)
Salary: $50,000 to $55,000

Advantages
- Competitive salary of $50,000 - $55,000
- End of year bonus for meeting company sales and targets
- Signing bonus
- 2 weeks vacation
- 5 paid personal days
- 4 paid sick days
- Full benefits after 3-months
- Pension contribution
- Business casual dress code, with jeans on Fridays!

Responsibilities
RESPONSIBILITIES

• Responds to incoming customer inquiries as they relate to equipment repair requests
• Obtain key information relating to equipment failure and issues a Returned Goods Authorization form from a computerized repair program
• Prepares a work requisition and forwards to shop personnel for assessment
• Quote costs to the customer
• Process repair/replacement order
• Purchase parts from outside the organization to expedite or facilitate timely repairs.
• Responds to incoming customer requests for the return and credit of products
• Obtain key information relating to the nature of customers' dissatisfaction and issues of Returned Goods Authorization form
• Processes a credit note for those equipment parts that have been deemed acceptable for return
• Assists Inside Sales personnel when required
• Tracks old serial numbers Completes ISO9000 reports noting warranty repairs and assembly errors as required.

Qualifications
QUALIFICATIONS

• 3 to 5 years of customer service and/or coordinator experience is required
• Previous exposure to a similar manufacturing environment would be preferable to provide additional exposure to mechanical and electrical operations.
• Good verbal and written communication skills
• Strong knowledge of Microsoft Excel and Microsoft Word
• High attention to detail
• Well-developed organizational and time management skills
• Ability to work in an team environment, participation and mutual respect
• Experience with SAP or CRM platform is an asset!
• Proficient in Excel and Microsoft Office

Summary
How to Apply?
1.Send your resume to shiela.perez@randstad.ca!
2.Apply online at Randstad.ca today!

Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below to discuss further!
Corporate Administration/Operational support, such as Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry, and other Operational support roles. Please reach out to julia.barzetti@randstad.ca along with your resume.

Logistics, Supply Chain & Manufacturing Administration/Operational support, such as Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry, and Warehouse Administration. Please reach out to shiela.perez@randstad.ca, along with your resume.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Do you have a strong background in customer service or parts administration/coordinator? Are you seeking a new opportunity in the manufacturing industry? Are you looking for your next challenge in a dynamic, fast-paced organization with lots of opportunity for growth? If your answer is YES! then we have an amazing full time, permanent opportunity for you!

Position: MRO Service Representative
Employment Type: Full Time, Permanent
Hours: Monday to Friday 8:30 AM - 4:30 PM or 9:00 AM - 5:00 PM
(1)8:30am - 4:30pm
(2)9:00am - 5:00pm
Location: Brampton, ON. (Airport Rd. & Queen Street E.)
Salary: $50,000 to $55,000

Advantages
- Competitive salary of $50,000 - $55,000
- End of year bonus for meeting company sales and targets
- Signing bonus
- 2 weeks vacation
- 5 paid personal days
- 4 paid sick days
- Full benefits after 3-months
- Pension contribution
- Business casual dress code, with jeans on Fridays!

Responsibilities
RESPONSIBILITIES

• Responds to incoming customer inquiries as they relate to equipment repair requests
• Obtain key information relating to equipment failure and issues a Returned Goods Authorization form from a computerized repair program
• Prepares a work requisition and forwards to shop personnel for assessment
• Quote costs to the customer
• Process repair/replacement order
• Purchase parts from outside the organization to expedite or facilitate timely repairs.
• Responds to incoming customer requests for the return and credit of products
• Obtain key information relating to the nature of customers' dissatisfaction and issues of Returned Goods Authorization form
• Processes a credit note for those equipment parts that have been deemed acceptable for return
• Assists Inside Sales personnel when required
• Tracks old serial numbers Completes ISO9000 reports noting warranty repairs and assembly errors as required.

Qualifications
QUALIFICATIONS

• 3 to 5 years of customer service and/or coordinator experience is required
• Previous exposure to a similar manufacturing environment would be preferable to provide additional exposure to mechanical and electrical operations.
• Good verbal and written communication skills
• Strong knowledge of Microsoft Excel and Microsoft Word
• High attention to detail
• Well-developed organizational and time management skills
• Ability to work in an team environment, participation and mutual respect
• Experience with SAP or CRM platform is an asset!
• Proficient in Excel and Microsoft Office

Summary
How to Apply?
1.Send your resume to shiela.perez@randstad.ca!
2.Apply online at Randstad.ca today!

Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below to discuss further!
Corporate Administration/Operational support, such as Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry, and other Operational support roles. Please reach out to julia.barzetti@randstad.ca along with your resume.

Logistics, Supply Chain & Manufacturing Administration/Operational support, such as Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry, and Warehouse Administration. Please reach out to shiela.perez@randstad.ca, along with your resume.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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Randstad Interim Inc. is a corporation formed under the federal laws of Canada. Our corporation number is 797878-2. Our permit number in Quebec is AP-2000610. Our registered office is at 777 Bay Street, Suite 2000 PO Box 128, Toronto, Ontario, M5G 2C8. RANDSTAD, , HUMAN FORWARD and SHAPING THE WORLD OF WORK are registered trademarks of Randstad N.V. Randstad N.V. 2020