Job Description

Motel Chelsea is an exciting property that is a boutique art motel, a fine food and gift shop that encompasses our large heat-at-home line (Hibou Chez Vous) which originated in our first location, Cafe Le Hibou in Wakefield, a gastropub restaurant, and a robust event schedule of live music, comedy, drag shows, and more. We are just 15 minutes from Parliament Hill.

At our hotel, we value our Front Desk Team as they are the first point of contact for our guests. We offer a supportive work environment where teamwork is highly valued. Join our team today and be part of creating memorable experiences for our guests.

Assist in the supervision of front office operations and staff, ensuring efficient and welcoming customer service Key responsibilities include training staff, managing reservations and complaints, maintaining records, resolving issues, and contributing to a positive environment and budget control. Strong leadership, communication, multitasking, and problem-solving skills are essential for success in this customer-facing management role. Pay is commensurate with experience.

You have a passion for hospitality, working as part of a cohesive team, a get-it-done sunny attitude, and a high level of professionalism. Across all our departments we have enthusiastic people who communicate well and work hard to bring an experience of excellence and authentic friendliness to our guests. Your love of hospitality means that you'll fit right in to our positive dynamic.

We are a small property so the position involves being a Front Desk Agent and serving folks who come into our fine food and gift shop and coffee counter.

Further Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record keeping

- Acting as a barista to serve guests at our coffee and grab and go counter, warming sandwiches in the panini press, making drinks.

- Serving guests in our fine food and gift shop.

Qualifications:
- Excellent customer service and communication skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using phone systems and computer software
- Previous experience in a similar role is preferred but not required

We offer a positive work environment, a chance to be part of something great, a chance to grow and develop in a new business and to contribute, as well as clear communication from your managers. You will receive your wages, a 50% discount on meals at Oiseau Bleu and Le Hibou, 25% discount in our store, and a free night's stay at the motel. The position is part-time and you must be available to work weekends.

MUST LIVE IN THE AREA AND HAVE RELIABLE TRANSPORTATION.

www.motelchelsea.com

Job Type: Part-time

Pay: $18.00-$22.00 per hour

Benefits:

Discounted or free food On-site parking Store discount
Ability to commute/relocate:

Chelsea, QC: reliably commute or plan to relocate before starting work (required)
Language:

English and French (required)
Work Location: In person