Job Description

RFA\xe2\x80\x99s residential mortgage lending business is operated by RFA Mortgage Corporation and RFA Bank of Canada, a federally regulated Schedule I Bank. RFA Mortgage Corporation specializes in Prime lending (Insured, Insurable, Uninsurable), while RFA Bank of Canada is a balance sheet based Alternative mortgage lender (Alt-A and B lending). Combined, RFA offers mortgage brokers a one-stop shop with our full suite of competitive Prime and Alternative mortgages.
RFA\xe2\x80\x99s strategic vision is to be a long-term leader in the residential lending segment by offering a value proposition beyond just rate and compensation. Through building a competitive broker experience and solutions-oriented product suite, RFA\xe2\x80\x99s goal is to be recognized and recommended by our mortgage broker partners, mortgagors, and other strategic partners, for our financing solutions and broker/client experience.

The Opportunity
The Strategic Account Manager program is the RFA iteration of the \xe2\x80\x9cBroker Relationship Manager\xe2\x80\x9d origination model focused on service, communication, fast, efficient credit adjudication, and strong relationship building. Candidates in this role are driven, self-starters who are focused on service, quality underwriting, communication, and relationship management.

Key Duties & Responsibilities

• Responsible for underwriting to highest credit quality standards.
• Negotiating, approving, recommending, and declining applications within RFA\xe2\x80\x99s Residential Underwriting Guidelines, including without limitation:
• Review of credit information
• Review of real estate appraisals for consistency, with prevailing market conditions
• Terms and conditions on all mortgage applications
• Review, Accept & Follow-up on outstanding conditions/documentation.
• Preparing and issuing mortgage commitments
• Submitting applications for insurer approval, where applicable
• Identifying and escalating instances of suspected fraud to Senior Management and Quality Assurance
• Ensuring that service levels are maintained in an environment of high volumes and the competing demands of customers and staff.
• Maintaining direct contact with mortgage originators via updates specific to the application from fulfillment through to closing
• Building and maintaining strong, lasting relationships with broker partners
• Performing daily prospecting and account management activities
• Working in alignment with corporate objectives and risk tolerances

Job Complexities

• Managing work volumes to meet short timelines with a high level of quality.
• Evaluating real estate and associated risks in a volatile market
• Handling difficult interactions and/or scenarios related to deal/account management.
• Building relationships with mortgage brokers and related business partners
• Keeping up to date with evolving policies and procedures

Customer/Stakeholder Interaction

• Manage Customer Complaints according to RFA\xe2\x80\x99s Customer Complaint policy.

Financial Responsibilities

• Reviewing and approving mortgage applications within authorized credit limit
• Making heightened efforts to minimize financial losses during adjudication process.

What you can bring to RFA:

• Must have 5+ years previous residential mortgage underwriting experience.
• Undergraduate university degree is an asset.
• Detailed working knowledge of real estate and covenant assessments, legislation, and land title systems in all provinces
• Detailed working knowledge of principles of credit analysis and risk management
• Understanding of credit scoring
• Ability to understand financial statements and assess financial viability.
• Previous experience working with mortgage brokers or an external mortgage sale force.
• Working knowledge of PC software in a Windows environment
• An ability to handle pressure caused by high volumes and tight turnaround times.
• A very strong customer focus is required with an ability to ensure the customer experience is a positive one.

Benefits of Working at RFA:

• Health & Dental Care
• Vision Care
• RRSP Match
• Vacation & Personal Days
• Salary plus commission
• Hybrid working environment
• Health & Wellness initiative

Are you the Right Candidate?

• Demonstrated effective leadership and team development skills.
• Demonstrated ability to assess risk in a fluctuating real estate market.
• Building productive relationships with mortgage brokers, internal mortgage agents and related business partners
• Strong attention to detail
• Demonstrates the ability to make decisions that consider all implications and proactive management of risk.
• Demonstration of solid negotiation and problem-solving skills
• Excellent interpersonal and negotiation skills
• Ability to make quick accurate decisions.
• Self-starter
• Able to work independently and/or within a team.

Accessibility
Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.