Job Description

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

We\xe2\x80\x99re looking for our next Mortgage Servicing Specialist. Could it be you?
Community Trust Company (CTC) is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Think!nsure Ltd., and Zolo Ventures Ltd.

What\xe2\x80\x99s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Hybrid and flexible work arrangements
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

What\xe2\x80\x99s it like working as a Mortgage Servicing Specialist at Community Trust Company?
This role is responsible for providing best in class service and support to both internal and external clients, third (3rd) party servicers or investors and successfully contributing to the overall servicing targets in an environment focused on operational and service excellence.

Need more details? Keep reading...
In this role, responsibilities include but are not limited to:

• Responsible for maintaining key relationships and providing best in class service to all 3rd parties, investors, and partners.
• Ensure remittances are posted promptly and liaise with third (3rd) party servicing companies to reconcile all out of order loan payments.
• Remittances are prepared and sent to all 3rd parties and investors in the agreed upon timelines set out in service agreements
• Responsible for reviewing and settling mortgage sales transactions within the required timeframe
• Responsible for reviewing system service packs, testing, and assessing new enhancements.
• Perform cash management (bank reconciliations, wire transfers, cash balances, etc.) and liaise with Finance and Treasury to ensure general ledger transactions are accurate for all service loans.
• Responsible for preparing and producing information statements.
• Process manual payments as required.
• Respond to and process all payment frequency &/or date changes.
• Respond to customer inquiries in a timely manner.
• Responsible for maintaining and the organization of all electronic mortgage files
• Ensure accurate record keeping \xe2\x80\x93 both electronic and paper based and ensure that all records are stored and retained to meet Company requirements.
• Identify continuous improvement opportunities.
• Assist with the ongoing maintenance and updating of related procedures.
• Follow AML procedures on all files with an emphasis on \xe2\x80\x9cKnowYourClient\xe2\x80\x9d rules.
• Proactively identify actual and potential violation of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
• Adhere to compliance and operational risk controls in accordance with company\'s policies and procedures.

So are YOU our next Mortgage Servicing Specialist? You are if you\xe2\x80\xa6
\xe2\x9c\x94 Have a minimum of 2 years related experience
\xe2\x9c\x94 Have a Post-Secondary Education
\xe2\x9c\x94 Demonstrate effective organizational and time management skills
\xe2\x9c\x94 Demonstrate good interpersonal and relationship building skills
\xe2\x9c\x94 Have solid written and verbal business communication skills
\xe2\x9c\x94 Have strong analytical skills
\xe2\x9c\x94 Are detail oriented with an acute attention to accuracy
\xe2\x9c\x94 Are capable of handling multiple tasks and meeting stringent deadlines
\xe2\x9c\x94 Are tactful, diplomatic, and politely persistent
\xe2\x9c\x94 Are results oriented
\xe2\x9c\x94 Are self-motivated, confident, and capable of working both independently and in a team environment
\xe2\x9c\x94 Bring a positive, can-do attitude to our organization, using creative solutions to solve problems
\xe2\x9c\x94 Are able to establish and build on healthy working relationships with your team and peers
\xe2\x9c\x94 Work well in a dynamic and fast paced environment with the ability to navigate through organizational change

Sounds like you? Click below to apply!
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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence\xe2\x80\x94not only for the benefit of our customers, but for those who build their career with us.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.