Job Description

RFA\xe2\x80\x99s residential mortgage lending business is operated by RFA Mortgage Corporation and RFA Bank of Canada, a federally regulated Schedule I Bank. RFA Mortgage Corporation specializes in Prime lending (Insured, Insurable, Uninsurable), while RFA Bank of Canada is a balance sheet based Alternative mortgage lender (Alt-A and B lending). Combined, RFA offers mortgage brokers a one-stop shop with our full suite of competitive Prime and Alternative mortgages.

RFA\xe2\x80\x99s strategic vision is to be a long-term leader in the residential lending segment by offering a value proposition beyond just rate and compensation. Through building a competitive broker experience and solutions-oriented product suite, RFA\xe2\x80\x99s goal is to be recognized and recommended by our mortgage broker partners, mortgagors, and other strategic partners, for our financing solutions and broker/client experience.

The Opportunity

Reporting to the Director, Funding and Instruction, the Funder is accountable for the day to day fulfillment of RFA Mortgage Corporation\xe2\x80\x99s back office operational activities including the prioritizing and processing of mortgage files for timely and accurate instruction and closing.

Operations

• Analyze data from various sources to prepare file for instruction
• Monitor and prioritize requests for instructions, documentation, and funds advance.
• Prepare mortgage documentation for inclusion in Instructions to Solicitor
• Review and approve all Solicitor Documentation
• Manage team(s) daily funding pipelines
• Monitor and prioritizing requests received by email
• Respond to internal requests regarding general file status or issues
• Correct data entry errors as they appear on exception reporting
• Follow up with solicitors for all Final reports that fall outside our 120-closing mark
• Monitor and respond to inquiries and concerns received from Treasury, Underwriters, clients and their mortgage brokers and solicitors regarding file status or issues.
• Assist with any other Funding department activities as required
• Other general administrative duties or special projects as assigned
• Maximize the efficiency and effectiveness of the funding function by maintaining an environment of continuous improvement and recommend process and procedures to streamline activities.
• Investigate internal and external customer complaints and track complaints until resolved or escalated to the Designated Officer.
• Performing other duties and assist with special projects, as required

Customer Experience

• Provide exceptional customer satisfaction to clients.
• Ensure all inquiries are effectively and accurately investigated, responded to, and resolved to the satisfaction of clients.

Financial Responsibilities

• Ensure Mortgage advancements are accurate and sent in a timely manner.
• Work in liaison with our servicers

What you can bring to RFA:

• A high level of proficiency with Microsoft Office products.
• General Knowledge of basic accounting principles would be helpful.
• Previous experience with mortgage products, specifically in relation to customer service, administration processes, funding, and legal documentation an asset.

Benefits of Working at RFA:

• Health & Dental Care
• Vision Care
• RRSP Match
• Vacation & Personal Days
• Hybrid working environment

Are you the Right Candidate?

• Strong attention to detail.
• Strong PC skills, including the ability to learn new systems quickly.
• Positive and enthusiastic attitude.
• Excellent interpersonal, communication and customer service and support skills.
• Manage multiple priorities while maintaining a high level of quality on all deliverables