Job Description

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.



We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.



This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.



What's in it for you as an employee of QFG?

Health & wellbeing resources and programs Paid vacation, personal, and sick days for work-life balance Competitive compensation and benefits packages Work-life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment

We're looking for our next Mortgage Account Specialist. Could it be you?

Reporting to the Manager, Special Accounts,, the Mortgage Account Specialist is responsible for initiating Community Trust Company's ("CTC") default process for residential mortgage loans The Mortgage Account Specialist is responsible for the follow up of all unpaid and/or returned mortgage payments and resolution of all accounts in default. This role is responsible for responding to internal and external client inquiries and contributes to the success of the department achieving their goals while remaining focused on operational excellence, compliance and delivery of superior customer service.



This role will be a 12-month contract position.



Need more details? Keep reading...

In this role, responsibilities include but are not limited to:

Initiating the default process starting with the negotiation of payment arrangements and settlements, and ensuring agreements are fulfilled. Recommending appropriate enforcement action to management and/or the Special Handling Committee. Submitting any manual ad-hoc mortgage payments in response to collected default payments as required. Performing a NIGO/IGO review of all documents received for accuracy and completeness prior to processing. Processing all transactions with a high degree of accuracy within the established service level agreement and in accordance with CTC's corporate and department policies and procedures. Responding to and/or investigate all internal and external client inquiries within the department service standards. Maintaining accurate electronic record keeping of client accounts in accordance with department procedures. Providing recommendations for process improvements as appropriate. Following all AML policies and procedures with client accounts with an emphasis on "Know Your Client" rules. Proactively identifying actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducting appropriate inquiries and investigations in relation to any such situation and ensure that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately. Adhering to compliance and operational risk controls in accordance with company's policies and procedures. Providing support to the Manager, Mortgage Servicing as required.

So are YOU our next Mortgage Account Specialist? You are if you...

Have competed Post-Secondary Education. Have minimum of 2 years of related experience in mortgage administration and/or servicing and/or collections and registered products within the financial services industry or a related role. Possess sound understanding of registered products including Self-Directed, Private and Syndicated Mortgages. Demonstrate effective organizational and time management skills. Demonstrate interpersonal and relationship building skills. Have solid written and verbal business communication skills. Have strong analytical skills. Have knowledge of Microsoft Word, Excel, PowerPoint and Outlook. Show keen attention to detail with an ability to multi-task. Bring a positive, can-do attitude to our organization, using creative solutions to solve problems. Are a strong, collaborative team player who motivates others to achieve group success. Establish and build on healthy working relationships with your team and peers. Have a drive to succeed. Use open communication and collaboration to solve problems and manage deliverables. Demonstrate flexibility and provide assistance where required. Work well in a dynamic and fast-paced environment with the ability to navigate through organizational change.

Additional kudos if you...

Have working knowledge of financial regulatory requirements on registered products, AML, and Compliance is an asset.

Sounds like you? Click below to apply!

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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence--not only for the benefit of our customers, but for those who build their career with us.



Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.



Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.