Job Description

Welcoming Guests, Coordinating Experiences!

Step into the spotlight as the friendly face of AquaTerra! You'll be the one greeting guests with a smile, guiding them to their perfect table, and making sure their experience starts off just right! From handling to-go orders, delivering room service, as well as keeping breakfast, lunch and dinner service running perfectly, you'll play a key role in making every meal smooth, enjoyable, and memorable.

What You'll Do

Welcome guests warmly as they arrive, creating a positive first impression that sets the tone for their experience Manage the reservation and seating process efficiently to optimize flow and minimize wait times Communicate clearly and courteously with guests, answering questions and addressing any concerns promptly Collaborate with servers, kitchen, and management to ensure smooth dining operations Maintain a clean and organized host station and dining area Anticipate guest needs and personalize interactions to enhance their experience Handle guest feedback with professionalism and a solution-oriented approach Uphold the brand's hospitality standards by delivering consistent, thoughtful service

What You'll Do

Friendly and approachable with excellent interpersonal skills Organized and efficient, able to manage multiple tasks in a fast-paced environment Strong communicator who listens actively and responds empathetically Calm and composed under pressure, maintaining a positive attitude Team player who collaborates well across departments Proactive and attentive, always looking for ways to improve guest experiences Reliable and punctual, committed to supporting seamless restaurant operations

Why Join Us?

Join a supportive team that values your skills, dedication, and growth. Advance your career through hands-on experience and clear development opportunities. Be part of a reputable hotel known for delivering exceptional guest service and quality. Enjoy job stability, competitive benefits, and flexible scheduling that supports work-life balance. Create meaningful, memorable experiences for guests from all over the world.
At Delta Hotels by Marriott Kingston Waterfront, your work matters -- every day you'll contribute to a team committed to excellence and making every guest's stay extraordinary. Join us and be part of something special.

The Delta Hotel by Marriott Kingston Waterfront Hotel is home to the award-winning restaurant, AquaTerra that serves picturesque waterfront views and the most beautiful, delicious dishes using fresh and local ingredients. Along with our amazing dishes, we strive to hire amazing talent to be part of our team in holding up our standards for our guests.

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant's accessibility needs.

Job Type: Full-time

Pay: $17.20 per hour

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance Paid time off
Work Location: In person