Job Description

Troubleshoot issues within service level agreements and ensure they are resolved. Implement and enhance processes. Process retail and business unit orders, including tracking status, responding to inquiries, troubleshooting problems and offering service recovery when needed. Support supply chain logistics teams with store readiness procedures, product launches and systems testing. Provide training and coaching to field and internal partners. Work cross-functionally with a variety of internal business units, distribution centers and carriers. We believe that enables us to better meet our mission and values while serving our customers from diverse communities. All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or language and any other factor protected by applicable law. Demonstrated ability to deal with ambiguity and high stress situations. Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced and changing environment. Demonstrated ability to work as a part of a team. Proficient skills in Microsoft Office Suite is an asset. Accuracy and attention to detail. Demonstrated ability to retain product and technical knowledge. Ability to work weekends and evenings until 6:30 PM EST

Skills Required