Job Description

Summary



Reporting to the Director of Surveillance and Gaming Compliance and/or the Surveillance Manager, the Surveillance Operator will play a major role in visually monitoring all gaming standards within the casino and ensuring all fraudulent activity is reported and investigated. The position requires a high level of accountability, individual responsibility, and collaboration.

Core Competencies

Customer Service Accountability Integrity Collaboration


Job Duties

Visually monitoring all gaming standards within the casino and ensuring that all fraudulent activity and/or any activity that is in violation of company policies or procedures is reported and investigated. Observing live games, slots and all areas on video monitors to detect liability concerns, illegal activity and help in maintaining overall safety for guest and employees Acting as a first point of contact during emergency situations. Working closely with various departments in ensuring that the casino operation is running smoothly. Reporting any illegal/suspicious activity to appropriate area(s)


Requirements

Relevant experience/education around loss prevention and surveillance activity Must not have any visual limitations preventing candidate from differentiating between colours of money or casino chips Must be able to pass a criminal background check (licensing requirement) Excellent verbal and written English; report writing skills are essential Maintain a high level of integrity and be able to hold an AGLC license Excellent communication skills Possess excellent computer skills Casino and table games protection experience an asset Has good to excellent mathematical skill Maintain confidentiality of sensitive information


Work Conditions

Sitting for long periods of time Must be available to work variable hours including evenings, nights, weekends and holidays Viewing Cameras/TV for long periods of time. * Must be able to work in a fast-paced working environment