Job Description

This role can be based anywhere in the Greater Toronto Area, Ontario, Canada.
Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They're innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional ... and then we raise it with fresh ideas, leading tools and innovative approaches, and it's all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We're looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you're ready for a new career opportunity, we'd like to hear from you! Here's to the world ahead.
The Mobility System Administrator will be responsible for leading the documentation, design, configuration, and support of end user stakeholder requests within our Mobility Case Management Application (Servicengine), in an Agile environment.
We are committed to fair and transparent compensation. The salary range for this role is based on several factors including experience, skills, and qualifications and is $100,000 to $130,000 CAD.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform the development, testing and implementation of continuous improvement and system change initiatives by interpreting potential and existing business requirements and applying sound operations practices to configure, cooperate, monitor, and manage complex system workflows.
• Ensures internal controls are in place to maintain process, system, and data integrity.
• Execute client onboarding processes, including customization of data elements, document templates, and financial configuration to align with business requirements.
• Perform global system configuration, including building workflows, reports, and documents.
• Advanced system functionality experience in supporting API's using SIMs, configuring the payment generator tool, and utilizing complex payment matrixes.
• Drive the process to gather requirements by interacting with stakeholders at various y levels of the company. Collaborate on potential solutions and process costs. This includes working with subject matter experts, account managers, clients, and users. Where possible, influence requirements and processes to effectively utilize systems and applications without customization and in line with continuous improvements.
• Dissect high-level information into detail and convert these details into systems engineering work to meet product requirements.
• Become proficient in the application, tools and deliverables needed within our products, including developing ad-hoc reports, creating, and presenting prototypes, and configuring templates and product behavior.

Required Skills

• Expertise in MS Excel, MS Word, MS Visio, and MS PowerPoint.
• Strong understanding of Process Controls

Required Experience

• 5+ years of experience using Servicengine application performing system configuration, focusing on building workflows, configuring clients, and other system customizations.
• 5+ years of Servicengine end user support.
• Experience using Team Foundation Server and help-desk software applications.
• 2+ years' experience utilizing SQL Server Management Studio writing SQL Queries.
• High school diploma or equivalent required.
• Degree in Business, Engineering, or Computer Science preferred.
• 3 + years of relevant professional work experience in the Corporate Relocation Industry.

COMPENSATION AND BENEFITS
As a testament to our commitment to diversity, equity, inclusion, and belonging, and in alignment with our commitment to fair and transparent compensation, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $100,000 to $130,000 CAD.
Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet

• Expertise in MS Excel, MS Word, MS Visio, and MS PowerPoint.
• Strong understanding of Process Controls

• 5+ years of experience using Servicengine application performing system configuration, focusing on building workflows, configuring clients, and other system customizations.
• 5+ years of Servicengine end user support.
• Experience using Team Foundation Server and help-desk software applications.
• 2+ years' experience utilizing SQL Server Management Studio writing SQL Queries.
• High school diploma or equivalent required.
• Degree in Business, Engineering, or Computer Science preferred.
• 3 + years of relevant professional work experience in the Corporate Relocation Industry.

COMPENSATION AND BENEFITS
As a testament to our commitment to diversity, equity, inclusion, and belonging, and in alignment with our commitment to fair and transparent compensation, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $100,000 to $130,000 CAD.
Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet

Skills Required