Job Description

Our Mission:


Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.



Come Join Our Team!
Purpose:


The Mobility Service Technician provides exceptional customer service while completing service and installation calls to our clients. They ensure that any customer concerns or product issues are investigated and documented appropriately.



Location: Ontario Medical Supply, Kingston

Reports to: Operations Manager

No. of Positions: 1

ATR: 4878

Type: Full time, Permanent

Salary: Hourly, commensurate with experience

Benefits: Yes
Job Responsibilities:


Complete all Service calls assigned by Dispatch and notify the customer one hour before estimated arrival

Diagnose customer equipment and determine proper solution

Document all service and installation actions by completing forms, reports, logs, and records as determined necessary by the Service Supervisor

Address customer concerns and investigate problematic orders/returns to ensure appropriate resolution (and repossession if required)

Gather all component details for parts to be ordered from Manufacturer and provide subsequent quote to customer

Provide 24/7 on-call Emergency Service as part of a rotational schedule

Ensure that Inventory present in staff-assigned vehicle bin is secured at all times

Updates job knowledge by participating in various Service Department educational and certification in-services

Operate vehicle in a safe manner and follow all Service Department Health and Safety procedures and protocols

Ensure Service vehicle and work areas are kept clean and organized

Answer any customer Service-related queries in-store, on the phone, via fax or email if required.
Qualifications:


Full driver's license in the province of their practice and clean driver's abstract

1-3 years of experience in a customer service role is essential

1-3 years field technical experience in a relevant industry is an asset

Understanding the sales process is beneficial

Health and safety training is an asset

Industry experience considered an asset

Inventory Management training is an asset

Demonstrate customer service excellence

Background check is required



SKILLS:



Strong interpersonal and communication skills, both verbal and in writing

Ability to work proficiently within a team environment as well as independently

Ability to remain organized and to prioritize workloads

Technical aptitude is required
Human Resources:


While we thank you for your interest, only select applicants will be contacted regarding the position.



Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.



The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.