Job Description

Position Title: Mobile Services Coordinator

Location: Calgary, AB

Full/Part Time: Full Time

Status: Permanent Position

Who is ColdFront?

ColdFront

is Western Canada's Carrier Transicold Dealer, with locations across British Columbia, Alberta, and Saskatchewan. We are Western Canada's largest dealer of Truck, Trailer, and Rail transport refrigeration systems.

For over 50 years,

ColdFront

has been at the leading edge of climate control, providing products and service to the transportation industry across Western Canada.

What is the Role?

The

Mobile Services Coordinator role is located at our Calgary, AB office and reports directly to the Service Manager. As a key administrative support position, you will be customer service focused administratively on our Mobile Services. In this role you will be responsible for managing the company phone lines as the primary point of contact for customers related to our Mobile requested and coordinating the mobile technicians . Providing administrative and customer service support in the delivery of services as required to our external customers, as well as internal customers; as represented by various office departments within ColdFront.

"You" the Candidate:

Are you a motivated "people-person" with a drive to succeed, who will go above and beyond to ensure customer satisfaction? Equally, are you seeking an opportunity to develop your professional acumen within a company that continues to grow, while fostering a positive work environment that dedicated to its natural resource; the employees. If yes, then this is an opportunity that is perfect for you!

What we offer:

Competitive Salary Benefits (medical/dental/vision/more...) Flex Benefits Program (additional spending power for Health and Wellness items) Company Funded RRSP Program Opportunity to join a fast-growing company in an exciting industry, offering opportunity for professional development On-site Parking

Responsibilities of this position include:

Administrative support to the Mobile Technician Team Provides support to customers and visitors as necessary Provide excellent customer service by responding to inquiries in a courteous and professional manner Check-in customers, equipment and visitors. Checkout equipment and maintain yard inventory list Billing for main customers and online entry for customers Main point of billing and online entry for key customers. Backup support for other branches on billing and entry Communicating with the services department on customer status of repairs, purchase order management and invoice turns Ensure all necessary information regarding customer interaction are up to date Administrative management and processing of documents, including but not limited to time cards, payroll, holiday and time off forms Ensure all necessary information regarding customer interaction is up to date Conduct all activity in accordance with ColdFront policies and procedures. Provide administrative support to other departments by completing task as assigned Other administrative and customer support activities as assigned

Required Education, Skills and Qualifications

Customer Service Experience Parts Desk/Warehouse experience is an asset High School Diploma or equivalent Work effectively as both a team player and an individual contributor Excellent communication skills; listening, written and oral Ability to multitask, prioritize, and manage time effectively Proficiency in Windows and Microsoft applications; Excel, Word

Now that you're interested, what do you do next?

If this opportunity sounds like the right fit for you, please submit your resume today.

We welcome all applications; however only those candidates who meet the requirements and are Shortlisted will be contacted.

ColdFront is an equal opportunity employer.

About us:

ColdFront

is the authorized dealer for Carrier Transicold in British Columbia, Alberta and Saskatchewan providing sales, parts and service support of temperature-control equipment, Auxiliary Power Units (APU'S), Gensets and Telematics for Transportation and Industry. We also support several other industry-leading product offerings, including Webasto, Pro-Heat, Red Dot and MEI, providing engine-off and hydraulic heaters, and in-cab air conditioning.

Job Types: Full-time, Permanent

Pay: $43,000.00-$50,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Vision care
Experience:

Dispatch (Transport): 1 year (preferred) Administrative: 1 year (preferred) Customer Service: 1 year (preferred)
Work Location: In person