Job Description

Shift Coverage & Response:

Position Summary:

The Mobile Supervisor - Security plays a critical role in ensuring operational continuity and service excellence across all IGI security sites. This position requires a highly flexible and responsive individual who can work evenings, weekends, and holidays as needed--particularly during periods when the Security Scheduler and Operations Support team is unavailable. The Mobile Supervisor will be on the road, responding to urgent coverage needs, conducting site visits, and supporting frontline staff.

Key Responsibilities:

Shift Coverage & Response

Respond to last-minute shift change requests and coverage gaps, especially during evenings and weekends. Ensure all morning shifts are staffed by proactively managing overnight and early-morning scheduling issues. Act as the primary point of contact for urgent operational matters outside of regular office hours.

Site Supervision & Support:

Conduct regular and unannounced site visits to assess performance, morale, and compliance. Provide on-the-spot coaching and support to guards and site supervisors. Identify and escalate performance or conduct issues to management.

Training & Development:

Deliver refresher training and onboarding support to new hires in the field. Reinforce company policies, procedures, and client expectations during site visits.

Reporting & Documentation:

Maintain accurate records of site visits, incidents, and corrective actions. Submit daily activity reports and escalate urgent matters in real time.

Requirements

Minimum high school diploma with excellent communication skills 2 years experience in security industry Valid Ontario Security Guard License Possess a valid G level driver's license with a clear driving record Must have reliable vehicle / access to vehicle Must be minimum age of 25 years old Must have valid First Aid/CPR and AED Must have superior communication skills and possess excellent judgement, common sense and decision-making ability Proactive and highly resourceful Possess a professional image; willing to wear a uniform as needed and required Ability to work independently Capable of managing assigned tasks in an assertive and efficient manner Polite, approachable, and reliable Must be able to pass a criminal background check Must be able to work varied shifts including weekends and evenings
Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

Dental care Vision care
Application question(s):

Do you have a vehicle?
Experience:

Supervising: 1 year (preferred)
Language:

English (required)
Licence/Certification:

Security Guard Licence (required)
Work Location: In person