Job Description

Anticipated Start Date

- December 1, 2025

FTE:

1.00 (One Year Contract)

Anticipated Shift:

Shift work - Days, Evenings (may be required to work nights and statutory holidays)

Daily Hours Worked:

9.5

Posting End Date:

November 21, 2025

Salary:

$54,600 per year ($28/hour)

Note:

Only the title of this position has been updated. The previous posting Mobile Assist and Connect Team Member - Community Mental Health (MAC247-CMH Team Member) is now titled Mobile Assist and Connect Team Member - Mental Health Navigator (MAC-MHN). No other changes have been made to the role description.

The Downtown Community Safety Partnership (DCSP) is a made-in-Winnipeg approach to creating a safer and more welcoming downtown through the availability of cohesive support and non-emergency response to those in the community in need of support and assistance. The DCSP is committed to being a proactive downtown presence, providing prevention and outreach focused on long-term solutions, and to delivering a continuum of care that will help to effect significant change for individuals and the entire downtown community.

The Mobile Assist and Connect Team Member - Mental Health Navigator (MAC-MHN) will be an integral role within the Downtown Community Safety Partnership (DCSP), primarily focused on providing mental health support for downtown community members, particularly in responding to non-violent, mental-health-related incidents. Embedded within our MAC24/7 operations, MAC-MHN Team Members enhance our ability to support multi-barriered and at-risk individuals, including those experiencing homelessness. Our core objective is to ensure that marginalized individuals are connected to appropriate mental health services in a timely, supportive, and trauma-informed way.

Key Responsibilities:

Support MAC247 Team Members in managing and referring complex cases and crisis situations related to mental health.

Perform outreach duties covering the downtown area and assist potential participants in need of mental health support via foot and mobile patrol

Use a holistic lens while acting as an advocate for the current needs of participants.

Assist in conducting voluntary transports to individuals to shelters/medical services

Provide short-term case management for participants, connecting with them with medical or mental health professionals and other resources as necessary.

Collaborate with all teams to ensure continuity of care.

Share specialized knowledge, best practices, and insights to mentor less experienced staff.

Support on-duty supervisors (and other teams) regarding mental health related matters as required

Comply with strict confidentiality, privacy guidelines and legislation.

Maintain awareness of current Mental Health legislation, standards of care and

crisis management.

Complete participant intakes in both community and drop in settings

Foster and maintain excellent relationships with other professionals in order to coordinate a range of services for participant needs and create an efficient process

Maintain files, case notes, and daily statistics

Incorporate a supportive and positive teamwork mindset in execution of work

Demonstrate awareness of how personal values may impact the work while prioritizing participants needs.

Demonstrates proactive engagement in continuing education by staying informed about emerging research, best practices, and evolving standards in mental health care.

Other duties as assigned.

Qualifications

Minimum two years of relevant lived, work and/or volunteer experience working with vulnerable populations preferred

Previous training in the following is considered an asset: Mental Health First Aid (MHFA), Non-Violent Crisis Intervention (NVCI), Applied Suicide Intervention Skills Training (ASIST); Valid First Aid Level C CPR

Post-secondary education in a related field is considered an asset

Knowledge of relevant mental health resources and community support resources preferred

Demonstrated experience with independent decision-making and complex problem solving

Strong communication and interpersonal skills

Physical ability to be on foot and carry out the duties of the position which includes standing for long periods of time and walking several kilometers daily in all weather conditions

Excellent organizational, teamwork, and networking skills

Demonstrated knowledge of Indigenous people's history, decolonized practices, including the negative legacy of residential schools and the role of social determinants of health.

Able to articulate intercultural competency, conflict resolution, human rights and anti-racism.

Valid class 5 Manitoba Driver's License required

This role is subject to a Criminal Record Check, including Vulnerable Sector Search, and an Adult and Child Abuse Registry Check, to be produced prior to commencing employment

To apply for this position, please email your resume and cover letter to dcsphr@dcsp.ca with subject line:

Mobile Assist and Connect Team Member - Mental Health Navigator (MAC-MHN)

DCSP welcomes applicants with diverse backgrounds, and we are dedicated to creating a diverse and inclusive workplace.

Job Type: Full-time

Pay: $54,600.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance Paid time off Vision care
Licence/Certification:

Driving Licence (required)
Work Location: In person