Job Description

Company:
Finning Canada

Worker Type:
Permanent
Position Overview:
Join Finning and help maximize customer fleet productivity while driving product support growth. This position offers:



Opportunities to build long-term strategic relationships with major mining customers. A collaborative environment focused on operational excellence and customer success. Career progression and professional development opportunities. A competitive wage and comprehensive benefits package.


As a Mining Product Support Representative, you'll increase Finning's parts and service market share by developing profitable product support solutions. You'll monitor trends, resolve equipment issues, and provide accurate forecasts to ensure customer satisfaction and operational efficiency.
:Conduct undercarriage measurements and manage CSA agreements. Monitor trends, analyze data, and provide quality reporting to resolve equipment and product issues. Implement Product Improvement Programs (PIP) and coordinate warranty or policy claims. Prepare accurate equipment and service forecasts, including component forecasting, pricing, and estimates. Maintain detailed call reports and customer information to support strategic planning.

Day-to-Day Activities:Perform site visits and undercarriage inspections. Collaborate with supplier partners to troubleshoot and resolve product issues. Develop and maintain long-term strategic relationships with major accounts. Prepare and deliver accurate forecasts and reports. Mentor and support Product Support Sales Representatives and Customer Sales Support interns.

Requirements:Minimum 5 years of sales experience managing whole accounts. Automotive or heavy equipment experience, or proven mechanical knowledge. Strong parts and service background with business acumen. Excellent communication, presentation, and organizational skills. Ability to adhere to safety procedures and work effectively in a team environment.

Important:Based out of our Fort McKay location in Fort McMurray. Permanent, full-time role. Monday-Friday, 5x2 schedule.

If you're passionate about driving operational excellence and building strong customer relationships, apply today! Join a dynamic, inclusive environment where your expertise is valued and your growth is supported.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.