Job Description

POSITION SUMMARY:

The Microsoft IT Specialist designs, implements, and manages technologies that enable a modern, often cloud-based, workplace, focusing on Microsoft solutions like Intune, Azure, and Office 365, while ensuring user experience and security.

Key Responsibilities and Skills:

Proficiency in Microsoft 365 solutions including hybrid environment (Teams, SharePoint, Exchange Online, OneDrive), Azure Active Directory, On Prem Active Directory, Intune, and Configuration Manager (SCCM) is crucial. Managing and supporting Windows 10/11-based devices, including deployment, patching, application management, and security. Assisting in transitioning to cloud-based services and modernizing the workplace infrastructure. Implementing and enforcing security policies, protecting data, and mitigating risks in the modern workplace environment. Providing technical support and resolving issues related to Microsoft 365 and IT technologies. Using scripting and automation tools to streamline processes and improve efficiency. Creating and maintaining documentation, policies, and procedures for IT technologies. Working with other IT team members, stakeholders, and end-users to deliver solutions and ensure a positive user experience. Participating in planning, design, and delivery of IT initiatives. Deep understanding of desktop management tools and techniques. Knowledge of endpoint security aspects and best practices. Identifying areas for improvement and driving initiatives to enhance the quality and effectiveness of workplace technologies. Resolving L1, L2 and L3 tickets from users on reported problems adhering to the internal SLA's.

Education/Experience:

Bachelor's or master's in information systems, Information Technology, Computer Science or Engineering, or equivalent. Minimum of 3 to 5 years IT system support and implementations management. Microsoft certification for Azure platforms. Strong Microsoft system administration and troubleshooting skills. VMWare knowledge is an asset. Network architecture and configurations is an asset

Soft Skills

Problem solving - the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Interpersonal Skills - the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things. Oral communication - the individual speaks clearly and persuasively in positive or negative situations, group presentations and meetings. Planning/organizing - the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Quality control - the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality. Adaptability - the individual adapts to changes in the work environment, manages competing demands and can deal with frequent changes, delays or unexpected events. Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Other Job Requirements

Must have a strong command of the English language. Must have reliable transportation; occasional travel may be required.

Benefits

Extended Dental, Health and Vision coverage RRSP match Bonus potential in addition to base pay * Free on-site parking