Job Description

Job Category: Slots & Gaming
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Position Summary
Under the general direction of the Director, Slots, this position is responsible for the overall management and profitability of slot operations at the site level. Assists with the planning and directing of slot operations strategic plans. Develops performance objectives and delivers performance evaluations for direct reports. Implements all new slot operations initiatives as directed. Actively participates in recruitment and hiring process. Ensure s adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities

• Provides leadership, direction and mentoring to slot operations at the site level
• Develops performance objectives and delivers performance evaluations for direct reports
• Implements slot operations strategic plans as directed
• Oversees slot technical department, slot data systems (SDS) and changes to slot floor plan
• Assists in developing slot operations promotions
• Reviews revenue and labor reports
• Makes recommendations on opportunities for efficiencies
• Verifies jackpots and provides payment
• Resolves customer disputes; reports irregularities, disputes and suspicious activities; reviews and prepares CSR Incident Reports
• Prepares and submits slot report
• Monitors inventory and supplies
• Liaises and communicates with all appropriate operational departments
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• Post Secondary education or suitable combination of education and experience
• Minimum 3 years of experience in slot operations management
• Smart Serve certification
• NSAGD slot technical certification and working knowledge of SDS (if applicable)
• Computer literacy in MS Office
• Ability to successfully obtain a Gaming License

Work Environment Considerations

• Regular office and casino environment, non-traditional work hours may be required in certain circumstances, some travel may be required

About Us:
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don't play games with.....is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!

Skills Required