Job Description

Job Category: Facilities & Maintenance
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Position Summary
Under the direction of the General Manager, this position is responsible for the overall management of housekeeping & facilities maintenance operations. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities

• Directs the day-to-day activities of housekeeping & facilities/ maintenance team members
• Manages the housekeeping budget and prepares proposals for larger purchases/maintenance projects for the General Manager to review
• Prepares and submits purchasing requisitions
• Sources housekeeping and maintenance suppliers
• Leads a team of engaged team-members who are passionate about cleanliness, impeccable state-of-repair and delivering a great guest experience
• Champion of workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention not reaction;
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
• Liaises and communicates effectively with all appropriate operational departments
• Offers facilities & housekeeping expertise to internal and external guests
• Provides leadership, direction and mentoring to the Facilities and Housekeeping team while providing continuous coaching for success to achieve high performance.
• Communicates effectively with all appropriate operational departments
• Builds strong working relationsh ips with guests and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• High Sch ool Diploma; Post-Secondary education in hospitality or skilled trades, or suitable combination of education and experience
• Smart Serve Certificate and WHMIS training
• Ability to exceed internal and external guest expectations providing great experiences & memories at all times.
• Computer literacy
• Minimum 3 years' experience in housekeeping or facilities management
• Ability to successfully obtain a Gaming License

Work Environment Considerations

• Major exposure to the elements, sitting and driving for long periods of time, some elements of danger, some exposure to noise, some exposure to verbal or physical abuse, non-traditional work hours

Skills Required