Job Number: J0323-1037

Job Title: Mental Health Scheduling & Billing Representative - Centralized Patient Scheduling & Registration

Department: Corporate Services

Job Type: Temporary Full Time

Approximate End Date: April 1, 2024

Job Category: Administration / Clerical

Union: OPSEU Office & Clerical

Open Positions: 1

Date Posted: March 22, 2023

Closing Date: March 31, 2023

Salary: $23.81 - $25.90/Hour


Hours of Work:
All Shifts - Days, Nights, Weekends

Orillia Soldiers\xe2\x80\x99 Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH\xe2\x80\x99s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork. We are an organization where individuals\xe2\x80\x99 contributions are valued and there are many opportunities for personal growth and development.
Position Summary
Reporting to the Manager, Centralized Patient Scheduling & Registration (CPSR) the MH Scheduling Representative works in a centralized model providing Scheduling and related services to areas regardless if they are centralized or geographically located throughout the hospital. Further, this position is responsible for providing billing support to the Mental Health Services Program and has a reporting relationship to the Manager of Mental Health for job duties that are outside of Scheduling and Registration functions.

PRIMARY RESPONSIBILITIES:

• Provides excellent customer service to all patients and system stakeholders as a primary contact upon entry to the hospital.
• Works as a scheduling staff member and schedules patients according to the Hospital and the Electronic Medical Record (EMR) partnership policies
• Communicates and interacts with physician offices, patients and other health care providers.
• Ensures the accurate and timely scheduling and rescheduling of any incoming booking requests, paying close attention to priority and urgency of booking requests
• Follows appropriate processes for scheduling booking requests according to the requirements of the various clinics/program areas.
• Accurately collects and records patient demographic and health care coverage data from patients/designates
• Accurately schedules requested appointment type with appropriate orders in a timely manner
• Coordinating, in-taking, scheduling, and billing of psychiatric consultations and outpatient team consultations.
• Compiling statistical summaries as required by staff, hospital, county and Ministry of Health and Long-Term Care and compile CIHI data reports.
• Providing direct assistance to staff in the maintenance of statistical data related to their clinical work.
• Entering statistical data from client intake forms and files.
• Explains the procedure preparations where applicable.
• Collects all the required information to accurately register a patient.
• Enters all data into the computerized system ensuring that any health care coverage (ie. Health card number) and relevant information is accurate.
• Ensures excellent data quality by following all procedures and standards associated with quality data.
• Participates in any data quality activity to support facility and EMR partnership goals.
• Addresses data quality concerns in a timely manner.
• Adheres to data quality processes as directed, inclusive of validating health cards
• Provides coverage to other areas of CPSR as required

Performs other duties as may be assigned by the direct manager and/or Team Lead.
Qualifications
Education:

• Ontario Secondary School Graduation Diploma or equivalent is required
• Successful completion of a Medical Terminology course required
• Successful completion of the Hospitals Electronic Medical Record (EMR) training required upon hire
• Completion of Medical Office Administration program is an asset
• Completion of a recognized post-secondary diploma/degree is an asset

Experience:

• Three (3) years scheduling experience required
• Preference given to candidates with previous healthcare experience
• Preference given to candidates with experience in registering and scheduling in an EMR
• Related experience in a mental health environment would be an asset.
• Previous experience in CPSR Scheduling or Registration Representative role is a prerequisite for this position

Competencies:

• Demonstrated computer literacy and working knowledge of Microsoft Office Programs (Word, Excel, Outlook) is required,
• Demonstrated excellent communication skills in English (both verbal and written) and interpersonal skills to positively interact with a range of individuals in a variety of situations, which require tact, discretion and confidentiality,
• Demonstrated ability to be highly motivated and flexible with the ability to adapt quickly to new situations/challenges,
• Demonstrated ability to organize and prioritize workload and multitask under pressure,
• Demonstrated attention to detail and a strong commitment to quality and patient information verification,
• Demonstrated ability to work both independently and as a productive team member,
• Demonstrated the ability to provide excellent customer service to all patients and system stakeholders
• Demonstrated ability to attend work on a regular basis

Other:

• Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self Directed Learning Opportunities.

Our Employees Enjoy

• a professional practice environment
• a collaborative atmosphere with emphasis on teamwork
• wellness initiatives
• continuing education grants
• employee recognition and assistance programs
• a competitive salary and benefits package
• equal opportunities for growth and development

Employment Equity OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.
Accomodation in the Workplace Orillia Soldiers\xe2\x80\x99 Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.
Health & Safety Responsibilities OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH\xe2\x80\x99s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.

Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.

As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital\'s Occupational Health and Safety department.
OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital. As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.

If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.
Are you interested in this job?