Job Description

Posted: 03-25-2025Closing: Until FilledLocation: Hybrid (Edmonton South)This position is responsible for maintaining the integrity of Member data and ensuring that time sensitive processes are completed within established guidelines. Representatives interpret policies and offers to assist frontline staff with their inquiries and provide guidance with processing membership and rewards transactions. Representatives are responsible for retention and acquisition through handling inbound calls from members assessing their needs, providing the best solution through the sale, service or referral of appropriate products, services or partner offers. Critical to this position is an in-depth knowledge of the Membership & Rewards systems.The person who accepts this role must be available and agree to work various shifts from 8:30am-6:00pm, Monday to Friday, and the occasional rotation on Saturdays between 9:00am-5:00pm to coincide with AMA retail centre hours. It is important that our centres are properly staffed to meet the needs of our members.WHAT MOVES YOUYou genuinely enjoy meeting new people and making a difference in their day.Youre a great listener and take pride in finding that perfect balance between being personable and professional.Youre definitely a go-to type of person. Youre an excellent problem solver and you know how to get things done!Youre not just organized youre a mega multi-tasker!While youre able to work well independently, you love the collaboration that comes with being part of a team.You embrace the idea of continuous learning and personal growth.Youre flexible to perform a variety of functions and adjust to fluctuating activity levels.WHAT YOULL DOEnsure the accuracy and timely processing of membership transactions, while maintaining the integrity of membership information.Provide operational support for AMA Rewards partners and the reloadable card program.Increase member retention and acquisition through the ability to have conversations that lead to closing sales and support association tactics to drive acquisition and retention in all calls auto renew, monthly payment, eBill, and upgrades to higher coverage levels.Manage and respond to member inquiries from the AMA website, handle inbound calls, using proper phone etiquette, professionalism and best practices.Instill the culture of practically family with every member connection.Maintain a complete knowledge of AMA products, services, reward partner offers and member benefits.WHAT YOUVE DONEYou have a high school diploma.Post-Secondary education is an asset.You have a record of proven previous customer service experience.You know your way around a computer and youre comfortable learning new applications and systems.Youre excellent at working independently as well as part of a team.You have experience working in a fast paced, deadline and detail-oriented work environment.WHAT YOU'LL GETCompetitive salary.Flexible benefits.Outstanding employer-paid Retirement Savings Program.Great AMA discounts.Unlimited learning opportunities.Paid vacation and xe2x80x98ME day.-WORK MODEL: Hybrid-We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Alberta Motor Association