Job Description

With over 14,000 members, 400,000 student exams and representation in 83 countries, the Royal Academy of Dance (RAD) is one of the most influential teaching, training and examining dance organizations in the world. As the leader in continuing professional development, the RAD promotes knowledge, understanding and the practice of dance internationally and enjoys a long history of advancing dance education to meet the needs of today\xe2\x80\x99s dancers. RAD Canada provides examinations, continuing professional development, teacher certification, as well as numerous products and services in a vibrant, dynamic, team-based environment.

Position Summary
Reporting to the Membership Manager, the Membership Services Officer is primarily responsible for coordinating and administering services in support of the Academy\xe2\x80\x99s Membership, including membership registration and renewal, the Sales/Enterprise functions in Canada, Continuing Professional Development (CPD) course registration and support, and assisting with the administrative functions of teacher training and recruitment programs in Canada.

Responsibilities

• Providing frontline response to queries specific to Membership and Enterprise, CPD courses, and teacher training programs as well as general information
• Developing initiatives to promote and grow Membership, Enterprise, teacher training and CPD in Canada, including ways to improve membership services leveraging technology and social media elements
• Administering all aspects of Membership, Sales/Enterprise, teacher training and CPD
• Providing administrative support to CPD and teacher training programs
• Maintaining the Enterprise website and processing orders (shop.radcanada.org)
• Communicating with team members, and liaising with members and students
• Responding to all departmental communications, both internal and external
• Attending events both locally and nationally, including on weekends when required
• Developing and working to an annual Membership budget

• Community College diploma, or University degree in Arts Administration, or equivalent working experience
• Intrinsic working knowledge of today\xe2\x80\x99s multi-media, website and social media technology
• Proficiency in Microsoft; Word, Excel, PowerPoint, Outlook, SharePoint, SurveyMonkey and Mailchimp
• Experience with Databases and Content Management Systems
• Experience with desktop publishing (InDesign, Photoshop, Creative Suite)
• Strong internet search skills for the purposes of sourcing vendors and conducting research as required
• Comfortable working as part of a team and independently to move projects forward
• Ability to manage multiple projects with overlapping, converging deadlines
• Strong organizational skills and detail oriented
• Excellent written and verbal communication skills
• Superb customer service skills; able to deal with a variety of stakeholders, both internal and external to the organization, and comfortable as a spokesperson when required
• A valid driver\xe2\x80\x99s license would be an asset
• Dance experience is a benefit, but not essential

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