Job Description

Membership Experience Supervisor - Guelph YMCA

Location:

Guelph YMCA-YWCA, Guelph-Wellington

Work Hours:

37.5 hours per week

Employment Type:

Full Time, Permanent

Number of Vacancies:

1

Anticipated Start Date:

August 2025

Deadline to Apply:

August 4, 2025

Guaranteed Starting Annual Rate: $48,000

Total Rewards Package:

We believe that everyone has the potential to shine! Our culture is built around connection, celebration, appreciation, and recognition, and it starts with a total rewards package focused on Well-Being.

Time Away from Work

At the YMCA of Three Rivers, we value work-life harmony. Full-time team members start with:

3 weeks of vacation, with the opportunity to earn more as their length of service increases 12 well-being days for sick time or proactive self-care, which can be used as they are earned. Bereavement days are also available.

Pension Plan

Full-time employees can join our group pension plan after two consecutive years of employment. Employees contribute 5% of their gross earnings per pay, which is matched by the Y. After three consecutive years of full-time service, participation in the YMCA pension plan becomes mandatory.

Health, Dental and Well Being Benefits

The YMCA of Three Rivers offers a comprehensive group benefits package to full-time employees (starting 3 months after the start date), including:

Prescription drugs, Basic dental coverage, Paramedical services, Vision care Access to an Employee (and Family) Assistance Program offering free and confidential counseling, resources, and services A free YMCA membership for you and your family, providing access to our fitness centers Discounts on YMCA programs and services, including childcare

Role Overview:

Who we are...

The YMCA of Three Rivers is a charitable organization proudly serving the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. We aspire to build connected and resilient communities. Our mission is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here.

We strive to be a great place to work for all employees to live in purpose, passion and potential Shine!

This is where you come in.

What you will do...

As the Membership Experience Supervisor, you will have interest and experience in working with diverse groups and providing exceptional customer service to all members of the community and leadership to the team.


The Membership Experience Supervisor will be responsible for:Providing leadership, coaching and direction to the Membership Experience Team. Responsible for all training, recruitment, onboarding, scheduling, and training initiatives for both permanent and volunteer staff. Covering front line membership desk during staff shortages to ensure operational fluidity Work to increase member acquisition and retention rates Providing your strong abilities to problem solve and find resolution when dealing with difficult situations. Ensuring regular monitoring of all participants in the facility to guarantee everyone is acting in accordance to our internal policies and community guidelines, as well as be the point person for any emergency situations that may arise. Proactively assisting members and participants with any needs, inquiries or concerns that come up. The position will also require excellent knowledge of the services we provide. Responsible for effectively engaging members and participants on all our programs while living into our organization's values, as well as our Justice, Access, Inclusion, Diversity and Equity (JAIDE) work. Other administrative duties as required.

What you will bring...

As a strong communicator, you are willing to lean into challenging conversations - even when it's hard. You embody what it means to be a people leader at our YMCA through your actions and walk the talk when it comes to living out our organization's values and Justice, Access, Inclusion, Diversity and Inclusion (JAIDE) work. You will be a confident, social person with great relationship building and leadership skills.


You will have a high school diploma, and ideally, you will bring a minimum of 3 years of customer service experience and proven ability to lead a team. You will be certified in Standard First Aid/CPR-C and AED. You are computer literate, with a strong knowledge of Microsoft Office programs.

Additional Information:

Our Commitment to Safeguarding Child and Youth

In keeping with our commitment to child and youth safeguarding, job offers are contingent on completing a current Vulnerable Sector Check and employment reference checks. Vulnerable Sector Checks are reviewed individually, and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Vulnerable Sector Checks must be renewed every three years.

Our Commitment to JAIDE (Justice, Access, Inclusion, Diversity and Equity)

We embrace the values of Justice, Access, Inclusion Diversity and Equity and are committed to creating an inclusive workplace, welcoming applications from all qualified persons. We encourage Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply. Applicants will not be discriminated against based on race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, ability, ancestry, marital status, veteran status, medical condition, or any protected group. We are committed to creating an environment where we eliminate barriers and promote the inclusion of equity groups.


Studies have shown that women and people of equity deserving backgrounds are less likely to apply to jobs unless they meet every qualification in the posting. We understand the knowledge and experience can be gained in many ways, so we strongly encourage applications even if you don't believe you meet all the requirements outlined.


Per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers.

Our Commitment to Privacy

The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation, and privacy laws. We are committed to protecting personal information by following responsible information-handling practices that are in keeping with privacy laws. Please visit our website for more information on the YMCA of Three Rivers' commitment to privacy.

Please note that due to the large volume of applications received, only candidates being considered for the position will be contacted.

To explore additional career opportunities with the YMCA of Three Rivers, please visit our

Career Page

.