Job Description

Position Summary

Reporting to the Events & Engagement lead, this role will be responsible for providing support to the member engagement team by engaging members and prospective members through event coordination, member onboarding and internal/external sales and program offerings.

Duties and Responsibilities

Promote public awareness of ECA programs, services, and initiatives Engage new members through the onboarding process by proactively addressing common issues before they occur, ensuring understanding of all ECA services, and supporting a smooth transition into membership Conduct new member orientations and provide ongoing support as needed Assist the Engagement Lead with ECA events, including budgeting, seeking sponsorship, venue sourcing and booking, catering, event set-up/tear down etc. Collaborate with other areas of the organization to develop new sales offerings for each event Foster and maintain positive relationships with members to strengthen engagement and retention Cultivate, solicit and attract a network of relationships which currently, or in the future may become ECA members through participating in networking events, workshops etc. Contact cancelled members with an effort to win them back Coordinate member recognition programs and initiatives to celebrate member achievements or milestones Generates ideas on improving internal programs and sales offerings in support of organizational goals Manage the membership CRM system to ensure data accuracy, integrity, and up-to-date member information Prepare regular reports on membership statistics, retention rates, and engagement activities Assist with planning and executing internal staff engagement and "fun" events Cover at Front Desk when required

Direct Reports

The Membership Engagement Coordinator is a motivated member of the Membership team working together in the most efficient manner. The position has no direct reports.

Tools & Systems

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and uses software including the Microsoft Office Suite, Adobe, Growth Zone.

Qualifications

2+ years of experience in event management, budgeting, or project management 2+ years of customer service or sales experience Degree or diploma in Business Administration or Event Management would be considered an asset Strong interpersonal and relationship building skills; able to build relationships with individuals at all levels of an organization both internally and externally Excellent time management and project management skills Ability to juggle multiple priorities with competing deadlines Highly organized individual with an exceptional attention to detail Able to work independently as well as part of a team Superior verbal and written communication skills Positive energetic personality; a natural multi-tasker
Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Experience:

Event management, budgeting, or project management: 2 years (preferred) Customer Service or Sales: 2 years (preferred)
Work Location: In person