Job Description

The Cambridge Group of Clubs (CGoC), is searching for a dynamic, professional, self-starter to fill the role of

MEMBERSHIP ADVISOR at the Toronto Athletic Club.

About the Cambridge Group of Clubs

The Cambridge Group of Clubs is a collection of unique, luxurious health and fitness clubs, serving an exclusive membership of leaders, executives and professionals. The Cambridge Group of Clubs is dedicated to perfecting the fitness, health and sports club experience through continuous innovation and the highest standards of service and knowledge. We offer modern and sophisticated surroundings, state of the art equipment and an educated staff who provide a highly personalized service. The Cambridge Group of Clubs will continue to lead the Fitness Club industry with innovative developments, making health and fitness even more rewarding and enjoyable. www.cambridgegroupofclubs.com

Purpose and Objective

Deliver outstanding and memorable service to members and prospective members of the Toronto Athletic Club. Focus on creating and nurturing relationships with prospective members to ensure they join the club and are on-boarded and integrated successfully into the rest of the membership.



The primary objective of this role is to look after the majority of new membership sales and ensure there is a healthy pipeline of prospective members.

Major Responsibilities

:


Attain and surpass monthly and annual new member sales targets Continuously communicate with prospects Maintain accurate sales activity and member records in Salesforce and Spectrum Actively build and maintain prospect pipeline Manage and solicit for member referrals; assist in continuously refining the process Provide club tours for all prospects and others as required Ensure complete and up-to-date knowledge of the offerings, policies and operations for all areas of club Ensure complete knowledge of CGoC including cross-club policies and head office operations Ensure a smooth on-boarding experience for all new members Assist current members with questions, concerns and issues Collaborate in the creation and execution of promotional/marketing campaigns Participate in weekly sales meetings; minute-taking and tracking action items Attend other meetings as needed (management, departmental, all-club sales, etc.) Help plan and participate in club events and initiatives Participate in building annual budget and operating plans Assist with corporate outreach, tracking and initiatives Assist with Front Desk coverage when required

Working Relationships/Contacts

Work closely with the Membership Director and General Manager Maintain a close relationship with all department managers Network with members throughout the club and assist in hosting member events Maintain a close relationship with Adelaide and Cambridge Club sales teams

Qualifications/Requirements

Years of sales experience, especially in membership sales, a major asset Excellent communication skills Negotiation skills are an asset Best in class customer/guest service skills Ability to lead by example and be a role model for all staff Exude a calm demeanor and able to work under pressure Ability to multi-task and change course on the fly Adept at identifying issues/areas of improvement and helping implement change Ability to comprehend and report on financial targets/budgets Working knowledge of various computer software programs (MS Suite, CSI Spectrum, Salesforce, etc.)

Working Conditions

In-office environment workspace with active component due to club tours Standard Monday-Friday workday with some variance based on business demands Intermittent and occasional email/phone communication required on weekends

Application Process

Upload cover letter and resume Deadline for submissions: Friday, August 15, 2025

Compensation & Perks

Base Salary plus Commissions & Bonus with total compensation range of 80-95K+ Club Membership for Self & Live-In Partner Comprehensive Benefit Plan Employee Assistance Program * Staff Discounts on Club Programs and Services