Member Services Support Worker

Smithers, BC, Canada

Job Description

Qualifications

  • Diploma in the Social Sciences field, current knowledge related to HIV/AIDS, or equivalent education and/or experience
  • Exceptional knowledge related to HIV/AIDS and HCV, understands the complexities of working with diverse populations and has a thorough appreciation and awareness of Indigenous history and culture
  • Ability to work from a risk/harm reduction perspective
  • Ability to create healthy rapport with members
  • Excellent organizational, interpersonal, time management, written & verbal communication skills
  • Personal characteristics that will contribute to a healthy and dynamic team
  • Valid Class 5 BC Driver\xe2\x80\x99s license and access to a vehicle required
Responsibilities The successful candidate will work within a client-centered, risk/harm reduction environment to:
  • Support members, people living with HIV/AIDS/HCV, in meeting their needs by developing and maintaining individual case plans and support structures, utilizing existing member database.
  • Assess needs for support structures for those affected by HIV/AIDS/HCV and develop and implement plans to meet identified needs.
  • Provide crisis intervention, support, informal counseling, grief and loss support, and referrals for services to people living with or affected by HIV/AIDS/HCV as required.
  • Disperse resources to members as available and requested.
  • Organize and facilitate existing \xe2\x80\x9cPositive Talk\xe2\x80\x9d weekly support group.
  • Incorporate meaningful interaction with members in your daily duties.
  • Ensure effective data gathering for statistical reporting requirements.
  • Build new and maintain existing partnerships with service agencies and other community professionals in order to reduce stigmatization and ensure equitable service.
  • Additional duties as required.
Job Type: Part-time
Part-time hours: 30 per week Salary: $19.00-$21.50 per hour Benefits:
  • Dental care
  • Life insurance
  • Vision care
Flexible Language Requirement:
  • French not required
Ability to commute/relocate:
  • Smithers, BC V0J 2N3: reliably commute or plan to relocate before starting work (required)
Education:
  • Secondary School (preferred)
Experience:
  • Customer service: 1 year (preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD2184089
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Smithers, BC, Canada
  • Education
    Not mentioned