Job Description

The Member Services Supervisor provides leadership to the Front Desk team and oversees the Pro Shop. The role is focused on creating a warm, welcoming, and engaging member experience that upholds the highest standards of a private club environment.

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esponsibilities:

Lead and support the Member Services Team, fostering a positive, service-focused environment through coaching, guidance, and daily support. Serve as the primary referral point for escalated member or guest concerns, handling issues calmly, professionally, and with sound judgment. Provide ongoing training and development, ensuring team members are confident, knowledgeable, and equipped to deliver excellent service. Oversee onboarding of new staff, introducing them to service standards, club policies, and team expectations to ensure a strong start. Provide feedback and coaching, supporting staff performance, and encouraging growth and accountability. Promote clear communication across departments, ensuring operational needs are met, enhancing the member experience. Role modelling professionalism and service standards, reinforcing the Club's values in every interaction. Support front desk and serve as back up for alternate shift supervisor. Commit to continuous learning, seeking opportunities to enhance leadership, coaching, and member service skills.

Qualifications:

Minimum of 2 years of experience in a customer service role preferably as a supervisor in a private club, hospitality or recreation environments. Strong customer service leadership skills, preferably with 2 years experience supervising a team, including training and developing staff to deliver consistent, high-quality service. A team-oriented leader with strong communication and problem solving skills. Strong organizational skills, with the ability to work independently or collaboratively. Proficiency with computer systems and software, such as Microsoft Office and point-of-sale systems. Flexibility to work various shifts on days, evenings, weekends, and holidays. Background check will be required.

Perks:

Paid time off. Comprehensive benefit package including health and wellness programs. * Professional development opportunities.