Job Description

At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.

You're invited to make a difference...

as a

Member Services Representative (MSR).

Reporting to the Manager, Member Services Team, this opportunity offers a flexible schedule and is ideal for someone looking to contribute meaningfully while building a career in values-based banking. Whether you're exploring the credit union system for the first time or returning to work with a preference for work-life balance, this position provides a warm welcome into Kindred's community.



As a mobile team member, you'll be scheduled in advance to support staffing needs across our branches, averaging approximately 2 days per week, with increased opportunities during vacation seasons. A valid driver's license and access to a vehicle are required, as this role involves travel to various branch locations, including Milverton, Elmira, New Hamburg, Kitchener, and Waterloo.

Member Service Representatives (MSRs)

are the welcoming face of Kindred to members visiting our branches.

Key Responsibilities:

Build relationships with members, asking thoughtful questions and listening to understand their financial needs Deliver exemplary service by completing a variety of everyday financial transactions with accuracy and care Refer members to specialized team members for advice and solutions tailored to their financial goals Bring Kindred's distinct offering of values-based products and services to members' attention and help them find meaningful solutions Guide members in using digital channels so they can bank with Kindred where, when, and how they prefer

What to Bring:

You're a great fit for this opportunity if you're relational (you enjoy connecting with others), solution-focused (you're curious about needs and committed to finding the right path forward), and energized by how Kindred's unique approach to banking can create impact in our communities.



You'll also bring:


A valid driver's license and access to a vehicle Strong customer service and relationship-building skills Financial literacy or experience in banking (beneficial*)
Some post-secondary education, ideally in business or accounting Comfort with MS Office and a willingness to learn new systems A sincere alignment with Kindred's values and purpose

Why Kindred

You will be part of a collaborative workplace where you'll be asked to participate in the business and share your voice. You'll be encouraged to contribute your voice, continue learning, and support your community inside and outside of work.



We believe that your life is bigger than any job, so we'll work together to achieve work-life quality and to care for your overall wellness. And of course, your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff. By choosing Kindred, you'll be joining an engaged workforce: we're a provider of a Living Wage, and we're using business as a force for good(TM) as a B Corp.

We care about your overall wellbeing and offer a thoughtfully designed rewards package, including:

Starting pay rate $21.30/hour Health/Wellness Spending Account and staff wellness initiatives Employer matching to Group Savings Plan Equivalent of 3 weeks vacation (pro-rated) Career growth, training & development opportunities

RSVP

Ready to choose Kindred? Visit us at www.kindredcu.com/careers to learn more about why people enjoy working with us. If this role sounds like a fit, please apply with your resume and a short note sharing why you're interested in joining Kindred. We look forward to connecting with you!


As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred's values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.