Job Description

Who We Are

At

GroupSource

, we believe great work starts with a strong foundation, built on purpose, people, and partnership. For over 40 years, we've partnered with Canadian organizations to design and administer affordable, customized group benefit plans. We're more than just a service provider; we're an extension of our clients, committed to delivering exceptional service with care and integrity.



That same commitment extends to our people. We put relationships first because when employees feel seen, supported, and empowered, everyone thrives. From your first day, you'll step into a collaborative, inclusive, and flexible environment where your voice matters and your growth is championed.



At GroupSource, our client-first mindset drives everything we do. You'll be part of a team that shows up for one another and for our clients, backed by a leadership team that listens, adapts, and leads with purpose. Together, we turn partnership into impact, delivering real results for our clients and meaningful experiences for our people.

Why This Role Matters

The Member Services Representative is responsible for responding accurately to members and solving claims questions and problems via telephone and email. Achieves continued success in meeting our standard for service level agreements (SLA's) and provide excellent customer service.



This is a

hybrid

role based out of our

Calgary

office, working on site a few days a week with the flexibility to work from home on other days.

What You'll Be Responsible For

You will answer phone calls and assist members and providers with claims/coverage inquiries You will investigate complex requests via telephone or email to ensure answer provided is accurate and handled within the SLA timeline You will assist members with claim inquiries You will answer emails and telephone inquiries from internal staff and sales offices You will process health and dental claims You will file correspondence and claims

What You Bring to the Table

You have completed or are close to completing post secondary education You have strong data-entry skills with number pad familiarity You have experience using Microsoft Office You have excellent customer service with the ability to communicate professionally and proficiently - oral and written along with good listening skills You have above average organizational and planning skills You are able to handle a fast-paced and repetitive workload You are able to handle difficult calls from members and providers You are able to audit claims (self and team members)

THIS IS NICE

1-2 years of Call Centre, medical or group benefits experience an asset Training in business writing an asset Fluent in French is an asset

Critical Competencies

You will succeed in this role if you are:

Service-Oriented

- You take pride in delivering an exceptional member experience with empathy and attention to detail.

Organized

- You manage multiple priorities effectively, ensuring accuracy and timeliness in every task.

Resilient

- You maintain composure and professionalism under pressure or when handling complex inquiries.

Collaborative

- You thrive in a team environment and contribute to a culture of shared success and respect.

Compensation

At the time of this posting, the estimated annual base salary for this position is $47,000 -$50,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why Join GroupSource?

Flexible work options designed to support your life, not just your job Comprehensive group benefits, retirement savings plans, and health and fitness programs to support your well-being A collaborative, inclusive culture where authentic relationships fuel shared success Personalized development opportunities and clear paths for growth and leadership Programs that recognize your contributions and support your wellness--because thriving at work starts with feeling supported as a whole

Accommodation and Inclusion

GroupSource is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We're here to help.



If you're ready to do meaningful work and grow your career with GroupSource, we'd love to hear from you. Click

Apply to submit your application.