Job Description

The Lifesaving Society, BC & Yukon Branch is seeking a Member Services Representative to join our team. The Member Services Representative will provide a high level of customer service through effective communication, efficient awards certification processing, and positive representation of the Society as the first point of contact for the general public.

Key Responsibilities

Provide reception services through email, phone, and in-person communications

Provide excellent customer service and answer inquiries in a prompt, thorough, and friendly manner

Process course rosters and awards, providing reports and statistics as required

Regularly assist with printing Society materials, mail distribution, and preparing boxes for shipping

Ensure office and copy room are clean, organized, and stocked with supplies

Assist with updating website content

Assist with Lifesaving Society events

Other general office duties as assigned

Requirements

Excellent verbal & written English skills and interpersonal skills with customer service orientation

Computer proficiency, including Microsoft Office suite

Ability to multi-task and balance priorities effectively

Database/CRM system experience an asset

Aquatics/recreation experience an asset

Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding start date

About Us

The Lifesaving Society is a non-profit organization committed to the prevention of drowning and aquatic-related injury through water safety education. In addition to providing swim lessons, lifesaving courses, lifeguarding courses, and first aid/CPR training throughout BC and Yukon, the Society is a leader in offering expertise and guidance to ensure safe operation of any water-related setting through safety management services. The Lifesaving Society values its staff and volunteer team as the key to fulfilling our mandate of drowning and injury prevention. We offer a supportive, collaborative, and inclusive professional culture.

Job Types: Full-time, Permanent

Pay: $40,000.00-$44,000.00 per year

Ability to commute/relocate:

Burnaby, BC V5C 6P8: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you legally eligible to work in Canada?
Language:

English (required)
Work Location: In person